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03 2008 Thursday
13

Psst! Stop having a linear relationship with your traffic!

By Jennifer Osborne in Website Traffic
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website trafficThink about the path that people take when they hit your site. Perhaps the visitor enters from:

Keyword Search -> Blog Post -> Another Blog Post

or

Direct Search -> Home Page -> Products Page

Regardless of the scenario, they all have one thing in common. It’s a linear relationship that ultimately leads to a dead end.

Enter the Loop Strategy

The premise of the loop strategy is that we never want to leave the visitor without telling them what the next step is. There are no dead ends because each page leads to another page.

Maybe they follow the planned path, more than likely they don’t :)

But the point is that we keep the visitor engaged in the site’s content until they find something that they want to buy.

In the scenario pictured above, your visitor could enter on any point. Let’s say they landed on an article that was relevant to a long tail keyword search. In a linear relationship, once they read the article, they usually leave.

In this case, the article points them to a related blog post. They read the post and decide to register for a newsletter. Upon registration they’re asked if they’d like to take a brief survey. If they do we’ll give them a white paper. In the white paper we reference (link to) other articles. And away we go.

Your traffic isn’t stupid.

They just aren’t as familiar with your site, business, or products as you are. Consider the experience of a first time visitor. They happen to find your site through a keyword search, social media, maybe even because of an off line advertisement.

The visitor may be interested in your content/product/service but they have little or no loyalty at this point.

The propensity to exit is high. I entered your site. I enjoyed your content. I’m done.

unless

you tell them where to go (not there).

How do I employ the Loop Strategy?

1) This strategy is not for every website. A content rich site is necessary to successfully employ this strategy.

  • Enjoyed this post? try this one
  • Like this article? look at this white paper.
  • People who like this topic love this product/article/paper (whatever your call to action is).

Always tell your traffic where to go next. Keep them in a perpetual loop.

Content doesn’t have to be articles though. Let’s say you have an electronics site. So long as the site is content rich with product descriptions, testimnials etc, you can employ this strategy.

  • Like this iPod? try this carrying case
  • Need a carrying case? what about external speakers?
  • Which external speakers are best? here’s what other consumers had to say…

2) Think about the most logical path for the consumer to take. If I enjoy this content then I’ll probably like that too.

3) Build the next step into your template. Don’t add new content without thinking about what it relates to. Link it to the next step.

Is this just usability and calls to action?

maybe

But it works.

Jennifer Osborne writer and marketer for Search Engine People.

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03 2008 Thursday
13

Social Networking: How to Make it Work for Your Business

By Donna Gunter in Web 2.0
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social networkingIt seems as though everywhere I turn I’m bombarded with information about some aspect of social networking — Facebook, MySpace, LinkedIn, Twitter, Ryze, Fast Pitch…the list goes on and on. I’ve been quite slow to jump on the social networking bandwagon. I did create a MySpace profile about a year ago, and recently gave up on doing anything with it, as I wasn’t seeing any results.  My new choice in the social networking arena is Facebook, which is where my target market appears to be hanging out.

Based on my use and evaluation of several of these platforms over the last few years, here’s my synopsis of the 3 primary social networking sites important for online business owners:  Facebook, MySpace, and LinkedIn:

Facebook:  This one is the current fad, with many people conducting teleclasses and coaching programs on how to best use it.  I do like its clean interface and easy-to-read profiles.  Many people, from all demographics, seem to be on Facebook.  The service offers the ability to add friends by searching for high school/college classmates and by searching former/current colleagues in the workplace.  The downside to the application is that you must have a Facebook account in order to view anyone’s profile. More and more plug-ins (small applications) are being added to Facebook every day that tweak how this application functions.  If you’re an author or a business owner, Facebook permit you to add stand-alone pages about your business(es) or book(s) to your profile.  Lastly, if you blog, you can plug your blog feed into your profile to update your friends from your blog every time you make a new post.

LinkedIn:  This has been the steady, reliable, social networking platform that’s very career and job focused.  Your profile consists primarily of your job history, without much flexibility to promote your business.  If your target market consists of corporate types, this is probably the social networking platform for you.  You have the ability to add connections in the same way that Facebook provides, and your connections have the ability to submit a recommendation about you if they wish.

MySpace:  I still find MySpace the most annoying of all the social networking sites, and hear too many horror stories of MySpace stalkers and of people having to close accounts due to harassment by other users.  This is still the domain of teen set, although most musicians and many artists successfully create followings here for themselves.  MySpace offers many options to personalize and customize your profile, which renders many profiles virtually impossible to read.  If your target market leans toward teens or creative types, this is the social networking site for you.

Here’s what I have learned along the way to make social networking a successful marketing strategy for your business:

1.  Pick one platform.  So many business owners spread themselves too thin by participating in several social networking sites.  I’ve discovered that you could easily devote your entire day to this endeavor and never accomplish anything else.  Pick the best platform that will get you in front of your target market and stick to it.

2.  Determine your objective.  How does this social networking task fit into your overall marketing strategy?  What’s your objective — to sell more info products, to grow your list, to develop joint venture or strategic alliance partners?  Determine your goal and remain focused on that goal in all that you do when spending your time to work your platform.

3.  Work the platform.  No marketing strategy will succeed unless you pay attention to it.  In order to successfully use social networking, you need to work your platform every single day.  Ideally, this means devoting 30-60 minutes each day on activities like seeking new friends/connections/, commenting on other people’s profiles, updating your own profile, and notifying your connections about your current activities.

4.  Be patient.  Rome wasn’t built in a day, and you won’t see results of your efforts in a day, either.  This is a slow and steady process, much the same way that face-to-face networking is.  You’ve got to be out there building relationships and helping others before you’re going to see your social networking goals realized.

5.  Invite others.  Don’t hide the fact that you’re playing in the social networking arena — invite your contacts to play along with you.  Most platforms offer you the ability to send out these invitations from your contact database. Let your ezine subscribers and blog readers know as well — never pass up an opportunity to get to know your contacts.

Like it or not, social networking is here to stay.  Follow these five tips to make social networking a marketing strategy that works for your online business.

Online Business Resource Queen (TM) and Online Business Coach Donna Gunter helps independent service professionals learn how to automate their businesses, leverage their expertise on the Internet, and get more clients online. To claim your FREE gift, TurboCharge Your Online Marketing Toolkit, visit her site at http://www.OnlineBizU.com . Ask Donna an Internet Marketing question at http://www.AskDonnaGunter.com

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03 2008 Thursday
13

How Google Applies Science to Search (Part 1)

By Kalena Jordan in Featured
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Google searchDr. Craig Nevill-Manning is a New Zealander who joined Google in 2000 as a Senior Research Scientist to develop more precise search techniques.

Previously, Craig was an assistant professor at the Computer Science Department of Rutgers University, where he conducted research in data compression, information retrieval and computational biology. Before that, he was a post-doctoral fellow in the Biochemistry Department of Stanford University, where he developed a software suite used by pharmaceutical research laboratories to identify the role of particular proteins within cells.

A scientist at heart, Craig is probably best known as the developer of Froogle (recently re-named Google Product Search) and the founder of Google’s software engineering center in New York City.

This article is a summary of his presentation at Webstock 2008.

Read the rest of this entry »

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