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Google staff get a LOT of email, particularly from angry searchers and webmasters.
As the world’s most popular search engine, they are bombarded with questions and problems at a rate that is difficult to even imagine. If you’ve ever been frustrated with the results from a particular search query, you’ll know what I’m talking about.
But did you know that Google have an interactive Help Group moderated by Google staff and knowledgeable volunteers, designed specifically to help searchers, answer questions and address your frustrations? It’s true.
The Google Webmaster Help Group is promoted as:
“…a comfortable and useful meeting place for English-speaking site owners to ask questions and share information with each other and participating Google employees (”Googlers”)… We’re regularly reading posts, spotting trends, internally noting issues of concern, and then sharing this important information with key colleagues around the world to help make Google Search better for everyone.”
Awwww, ain’t that sweet? Maybe they should address world peace and global warming while they’re at it. But seriously, there is some rock solid information in the Help Group about everything from advanced search techniques to Google Maps, Webmaster Tools, Blogger, spam and the almighty algorithm. If you have a question remotely related to a Google product or service, chances are it’s been answered in this Group.
Webmaster Help comes in 15 languages apart from English, is open to anyone to join and you can begin posting immediately. BUT - if you want an answer to your questions, make sure you read their Charter and Tips before posting.
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6 Responses to “Ask Google’s Webmaster Help Group”
Kalena,
Thanks for posting about this! Our groups mean a lot to us, and I’m often bummed when I hear webmasters say, “I couldn’t find any place to ask a question about Google and indexing!” and I disocover they don’t know about these groups. So I appreciate you helping to get the word out
Regards,
Adam, who remembers just a couple of years back when we had only one monitored group (in English) and a small handful of us Google Guides; now there are 16 groups, dozens of Guides
P.S. — Thank you also for the suggestions re: tackling world peace and global warming. But we already have a branch of Google that works on stuff like that (google.org), and I wouldn’t want us to step on their toes
You’re welcome Adam. I have great respect for many of your bionic posters in that group and I think it’s very cool that you have repaid them via some link juice and kudos. Now if only Craig and his NY team can build an algorithm to deal with that tricky global warming problem!
Couldn’t disagree more. I find the ‘Help Group’ bloated with waste of time entries and where serious questions have been asked the response has been often been noticeable by its absence!
To qualify this. I have only used the service a couple of times this year but on both occasions ditto above.
I went to Google Webmaster Help with a real (advanced) problem and though some tried to help, they aren’t very knowledgeable except for basic newbie stuff. When I politely pointed out the error in their comments, they just got rude.
The forums are patrolled by about 3 people who seem to answer most questions, but they aren’t much good at it. It’s a shame. Google could have a good thing there but it is controlled by too many know-nothings.
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