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How I Learned to Twitter in 7 Weeks

By Adrian Dayton in Featured

I stumbled onto Twitter as a marketing tool completely by accident. I was looking for a way to promote a book I’m working on, and a friend suggested that I do two things: Start a blog and get on Twitter.

“What is Twitter? I don’t get how will it help me promote my book to tell people what I am having for breakfast,” I replied. “It would take me too long to explain, just try it out,” he said.

What follows here is a week-by-week review of how I learned that Twitter can be an important business-development tool for lawyers and law firms.

Week 1: Signing up The sign-up at Twitter. com was just like everything else. I needed to add a picture but luckily, I was still holding on to the picture used for my attorney bio, so I uploaded that. A bio. Usually I leave them blank, but this one was limited to 150 characters, so I wrote: “Father, husband, attorney, and aspiring author. Follow me as I work to get published.” I was pretty happy with myself, it was a perfect bio for someone trying to get published. After I finished my profile, Twitter suggested that I start following a bunch of famous people like Ashton Kutcher and Shaquille O’Neal. Was it the real Shaq? Turns out it was. These famous people have almost 80,000 people following them, and the truth is I just didn’t get it.

Week 2: I start following people I needed help finding some publishers to submit my manuscript to, so I used the Twitter search function. I searched using the term “publisher” and turned up about 50 results. So I started following all 50 of them. Some were small publishers, some were big, but the cool part was that they were all posting stories and links all about writing and publishing, one of the articles was “10 Things Every Author Should Do Before Submitting a Manuscript.” This was good stuff, exactly the types of things I needed to learn in my situation. I also realized that, as I started following people, the majority of them followed me back. Now I had more than 30 followers. I was feeling pretty good.

Week 3: A fortuitous connection Some total stranger was asking about my book, this was great. So I explained my book to him, and we chatted back and forth using Twitter’s Direct Messages, which are kind of like an e-mail message or private messages on Facebook. He was an author who has self-published in the past, and he gave me the phone number of one of the gurus of self-publishing. Out of the blue, I call this guy up, and he takes an hour and talks to me. He gives me advice and shares a few contacts with me.

Week 4: Spreading the message When someone shares an interesting link to an article on Twitter or shares a good quote, it gets repeated. This is called a “retweet.” I noticed that whenever I posted articles, they never got retweeted. Why not? Because they weren’t interesting enough. So I started paying attention to the types of articles that were retweeted. Usually they announced breaking news or shared really interesting content on blogs, so I started trying to think of something to post on my blog that might garner some interest. I posted a satirical response to an article one of my buddies from law school posted, and it spread like wildfire, or at least like a small brush fire. I had 170 unique visitors to my blog in just an hour or two in response to that one post. That was fun but, more importantly, it made me realize the power of Twitter. Here I was with fewer than 100 followers, and my message spread well beyond that circle.

Week 5: My first corporate client “Does anybody know an attorney that practices contract law?” “Yeah, that’s actually what I do, what do you need?” I replied suspiciously. “My friend needs some legal advice about a contract, could you talk to her?” “Sure, send me a direct message with her contact into.” After exchanging e-mail addresses and a few phone conversations, my firm had a new client. All our communication was exchanged over the phone and e-mail, and the retainer and payment were paid by credit card. It was so easy, it made me realize that maybe there was more to Twitter than just promoting books. Maybe I could use Twitter to find clients. You see, Twitter functions like a giant cocktail party where thousands of conversations are going on simultaneously. You can listen in on any conversation you please, you just simply need to “follow” the individuals having the conversation. Unlike two other social networking sites, Facebook and Myspace,you don’t need to be accepted as someone’s “friend” to listen in on their conversation. For example, if MC Hammer and Vanilla Ice (both of whom are on Twitter) are having a Twitter conversation, then you may listen in if you have a Twitter account- you can even try to add your own clever enough comment or question to be included in their discussion.

Week 6: Automated searches Using the free program Tweetdeck, I set up searches so that every time someone mentioned “contract law” on Twitter, from anywhere in the world, their post was filtered through a search that arrived instantly on my computer. I soon learned how to create an alert that would send me an e-mail or text message any time the term “contract law” was mentioned in a Twitter post. That allowed me to respond in real time. Return for a second to our cocktail-party analogy. Here you are at this gigantic cocktail party, and you overhear a conversation about contract law. “Excuse me, I couldn’t help but overhear you are looking for a corporate attorney. Could I recommend someone? And like that, a new relationship is created that is specifically targeted. Here are a few of the comments I saw posted on Twitter after setting up my search: “I urgently need an immigration attorney, can anybody recommend one?” “My friend is getting a divorce, can anybody recommend an attorney?” “Does anybody know a NY attorney I can ask a malpractice question to?”

Week 7 and beyond: A world of opportunity I have been on Twitter for 14 weeks. I have a large following now, but more importantly, I have learned some amazing tools that are helping me to expand my zone of influence beyond just Western New York. Every day I see potential leads- some of which I pass on or have to ignore because they are outside of my area of expertise. There are some 12 million users of Twitter now, mostly highly educated people in urban centers, and they are talking about every single legal topic imaginable. My recommendation for any lawyer? You just need to jump in and give it a try.

About the Author: Adrian Dayton is an attorney who was recently admitted to practice law in the state of New York. He is also an author awaiting publication of his first book “The Year of 12 Virtues.” He can be found on Twitter @adriandayton or at his website http://adriandayton.com/blog/

Social Selling, Taking Sales 2.0 offline

By Bill Rice in Featured

You can’t help but notice the use of the word change over the last few months. Change is being brought up in anything you can imagine right now. In the sales world some would say we are seeing Change but are sales approaches just staying the same? I am going to jump on the Sales 2.0 craze here, but I will present it the old-fashion way.

Belly-to-Belly Sales Works

No sales technique is as effective as sitting belly-to-belly, chatting, and liking who you are hanging out with. Stop for a Minute… Have you ever created a long-term and highly profitable client over email? No. And, you never will.

The Internet has become an important and incredible marketplace for connecting intent and offers. However, it rarely sells and it never creates a customer relationship.

What About Amazon.com?

You said Amazon.com… Right? This is a perfect case study. Amazon.com probably thinks we have a fabulous relationship–thousands of dollars later. I got an incentive offer to buy online at Barnes and Nobles, another to purchase at a Borders bookstore. The result? Hundreds of dollars in lost sales revenue to Amazon.com. And, I would do it again.

I am not suggesting that Amazon.com get belly-to-belly with me. I am suggesting that if you are selling mortgages, real estate, or enterprise software that little “competitive opportunity” in your client relationship management will cost you thousands, hundreds of thousands, even millions.

I am also not suggesting that you quickly visit every prospect in your sales pipeline. Here is what I am suggesting:

Get Social Online

I happen to be a big supporter of Internet marketing, but often it’s being poorly executed. Many companies and individuals are hiding behind the anonymity of the Web. This is the best way to diminish your sales opportunities. People don’t want to buy from “anonymous.” They want to buy from real people, people that are like themselves!

The growth of Social Media has made this process easy. The variety of social networking sites have given you simple platforms to design your social selling strategy. You don’t need to be an expert or need advanced knowledge of the Internet, web programming, SEO, or other technical barrier. Just simply sign-up and give us a little introduction to who you are, what you do, and how you can help people.

Form Connections

Now that you have created a social presence on some of the networking sites… ex: LinkedIn, Facebook, Twitter (it doesn’t matter). And, I like what I see. How do I contact you?

This is the biggest mistake that is constantly being repeated. Keep in mind that no one buys from “anonymous” or @HotRealEstateDeals or whizzy345@hotmail.com. Avoid complicating this! Don’t anonymize your contact information. Make contacting you easy.

This is important…. If they do contact you answer the email or phone call! Talk to everyone. Talk to anyone. It will make you more profitable!

Play: Be lively and Fun

No one likes talking to the stiff guy at the party right? Avoid being so stiff. Learn to have fun and play a little. Let prospective clients see you play a bit. Post pictures, videos, places you are visiting, books you are reading, movies you liked, ideas you are thinking about, dreams you are dreaming.

Also No one likes talking business all of the time–especially your customers.

The Secret Here: Those personal insights and playful posts attract people like you, people that will like you. And, people buy from people they like.

Win Offline

So bottom line is make your Sales 2.0 strategy to attract online and sell offline. The Key here is building trust and depth with your clients by getting belly-to-belly, just like the old fashion way.

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Bill Rice – Take the first step in managing your sales pipeline and tasks with Mortgage CRM. Improve your sales approach with Sales 2.0 techniques.

The Third Missing Element In Online Marketing

By Michel Fortin in Featured

In practically every major marketing teaching, course, or seminar I’ve come across, I have found that almost all successful marketing on the Internet really boils down to two essential factors: traffic and conversion.

Visitors and sales.

In fact, I’ve been to two-day Internet marketing seminars and workshops, where the first day focused on generating traffic and the second on building sales.

That’s all well and good. However, I believe there’s one more key component. It’s one that’s growing not only in popularity, but also in need and importance. It’s the one factor on which the other two hinge. And it’s one that seems to be the least talked about.

Incorporate this third element in your business model and chances are significant you’re going to see substantial, continuous growth in your business - and with a lot less effort than you’ve originally thought possible.

What is it? What is this third, missing element?

First, let’s talk about traffic for a moment.

One of the most common sources of traffic is, without question, the search engines. It’s the largest source of traffic online for almost every website.

But when I hear marketers talk about search engine strategies, optimization techniques, submission software, etc, it befuddles me to see there are still some marketers out there who rely heavily and strictly on them.

Don’t get me wrong. Search engines are important and they are an essential part of a marketer’s strategy. Learning and applying SEO are undoubtedly crucial and necessary.

But search engines (or any other traffic-generation strategy) are not, and should never be, your sole source of traffic.

While marketers must never discount the search engines, a savvy marketer’s portfolio must go beyond them.

Since marketing requires an investment of time, money, and energy, and like all other investments, you should look at managing your marketing just as you would manage your investments in the financial arena.

A well-balanced marketing portfolio consists of a combination of diversified strategies that are executed synchronously, diligently, and intelligently.

Look at it this way: many reputable entrepreneurs state that the surest way to achieve wealth is through multiple streams of income. Online, the surest way to achieve success is through multiple streams of both visitors and sales.

Your traffic must originate from different sources. The adage “don’t put all your eggs in one basket” applies just as much with your traffic as it does with your income.

Whether you write articles, buy classified ads, advertise with banners, bid on keywords, publish fresh content, interact in social media, or submit to the search engines, your marketing efforts must never rely on a single source.

An individual traffic source may generate just a small stream of visitors. But when you invest in multiple traffic sources and add them together, the total equals a high and consistent stream of visitors.

Of course, a single source may be more rewarding and effective than others. But like prudent financial investing, the key is to diversify by investing your marketing efforts into multiple sources in order to reduce your risks.

Sales are no different. If your business consists of only one website, or if it sells only one product, diversify your sales and develop additional streams of income.

In addition to looking at multiple ways to increase individual streams of income (e.g., through split-testing, list-building, adding upsells, etc), you should also look at building various streams of income, too.

For example, join third-party affiliate programs to sell related, non-competing products. Sell back-end products to your current clients. Monetize your opt-in subscriber list with special offers. Sell ad space on your blogs. Develop joint-venture alliances to bundle products or traffic sources together. Create continuity programs and membership sites.

The list goes on.

In short, develop additional streams of income and traffic, as well as different streams of traffic for each stream of income, too. Just be careful not to overextend your core funnel, dilute your brand, or lose sight of your target niche.

In other words, don’t be a jack of all trades and a master of none.

Diversify, but stay focused.

Nevertheless, if you only have one stream of income and it slows down to a crawl, for whatever reason (e.g., the economy, the industry, the competition, etc), you’re dead. Similarly, if one source of traffic slows down, dries up, or depletes entirely, the loss is minimal when compared to the whole picture.

However, earlier I said there’s a third element that has become an essential process to building a successful online business. Why? Because visitors and sales are not enough.

While everyone on the Internet extols the virtues of driving traffic and increasing conversions, this one element seems to have slipped off of many people’s radars. It’s the one element that probably deserves more attention than the other two.

And that’s credibility.

With its vastness and lack of one-on-one, face-to-face interaction, the Internet adds this third dimension to the mix that’s often not as apparent. It’s the need to develop credibility, as well as to look at multiple ways to communicate it and boost it.

Don’t just be credible. Look for ways to increase credibility and maintain it, too. There are a great variety of ways for doing this, from adding seals of approval to your website and adding elements of proof to your sales copy, to interacting in social media.

However, one of the easiest ways to improve your credibility…

… Is to develop and nurture relationships.

You may have some traffic and it might bring in some sales. But if you don’t have credibility, you have nothing. Nothing will grow your traffic and your sales, let alone your business, more than the relationships you create and keep.

And relationships are built on trust.

So to that end, look at every relationship that’s tied to your business as a partnership - whether it’s with your subscribers, your referrals, your affiliates, your joint-venture partners, your suppliers, your service providers, and of course, your clients.

Every person connected with your business, regardless of how they are connected to it, is, and should be considered as, a partner in your business. And every relationship deserves the attention, care, and concern that a partnership typically requires.

When compared to traditional offline businesses, online people are more important than ever before. Why? Because the Internet is cold and impersonal, and takes away the human element from the sales process. So people are easier to forget online.

Too many marketers nowadays look at their clients not as partners or even as people, but as hits, clickthroughs, and conversion rates - or, as my wife Sylvie Fortin would say, as “nameless, faceless wallets.”

Therefore, it goes to reason that we can use the Internet to supplant what is often easier to do offline, such as meeting people and interacting with them.

It’s one of if not the key reason behind the rise of social media.

(It’s also the reason why I spend some time on social networks, such as Facebook, Twitter, or any other social website. I don’t use social media marketing as a way to drum up traffic or sales, but to create trust and build relationships.)

Trust is also the area on which the other two highly depend. Why? Because it is never enough to simply attract visitors. And it is never enough to simply sell visitors, either - as strange as that may seem. If you don’t believe me, ask the following:

Are your visitors highly qualified or simply curious? Are they impulsive and trusting, or leery and skeptical? Are they only buying once, or buying again and again? Are they silent, or telling the world about you, good or bad?

All three (i.e., visitors, relationships, and sales) are essential in the development of a successful online business.

So regardless of the marketing tactic, a successful marketing portfolio consists of numerous strategies focused on three core elements, and on developing them equally:

1. Building Traffic
2. Building Trust
3. Building Sales

Solid, long-term, sustainable-growth businesses rely on those three key factors. It is no longer enough to simply build traffic and converting that traffic. Today, it is just as important to build and maintain credibility.

Therefore, keep in mind that every single marketing activity you perform, from search engines to social media, must revert to, result in, or improve upon all those three.

Look at the successful marketers out there. Many will tell you their success is not based on a single source but on many. They are focused on all of the above three areas in some way, shape, or form. You should do the same.

Unfortunately, the web is also replete with marketers who rely on one area alone, or on a mere handful of tactics that amount to meager results. If they do produce results of any significance, they’re short-lived at best.

In other words, if you work with only one traffic-building source, one income-building source, and one credibility-building source, your business will do poorly - or it will be built on a shaky foundation that could crumble at any time.

So, think like a savvy investor.

Expand, balance, and diversify your online marketing portfolio. Focus on multiple ways to build traffic, trust, and sales. If you do, you will multiply your chances of online success.

Michel Fortin is a direct response copywriter, author, speaker, and consultant. Visit his blog and signup free to get tested conversion strategies and response-boosting tips by email, along with blog updates, news, and more! Go now to http://www.michelfortin.com. While you’re at it, follow him on Twitter.

Watching Twitter’s #Fixreplies Firestorm

By Catharine P. Taylor in Featured

What a fun morning I’m having on Twitter search, looking for tweets containing the hashtag #fixreplies. Oops, wait a minute … since I logged onto the site, a minute and a half ago, 230 more replies have come in with that hashtag. Oops, make that 276. Now make that 326.

So what is everyone all tied up in their underwear about? The settings change that Twitter (415 tweets as of now) announced on its blog yesterday, saying that people would no longer see @replies (453) of people they don’t follow. This has caused the first Facebook-style Twitter revolt, as users (489) have poured onto the service to complain. The main complaint about the change is in that without this option, (531), users lose an important resource that tells them who might be interesting to follow, and they’re mad (605). (OK, I’ll stop with that meme, but you get the drift. Smoke is coming out of Twitter’s servers right about now.)

According to Twitter co-founder Biz Stone, Twitter enacted the change because, “based on usage patterns and feedback, we’ve learned most people want to see when someone they follow replies to another person they follow — it’s a good way to stay in the loop. However, receiving one-sided fragments via replies sent to folks you don’t follow in your timeline is undesirable. Today’s update removes this undesirable and confusing option.”

What we’re witnessing here is, once again, that it’s going to become nigh impossible for any of the popular social nets to make changes without involving users first. If you take a close look at Stone’s statement above, what you see is actually a fairly old media response, one assuming that the owner of the media property, in this case, Twitter, knows best:  “receiving one-sided fragments via replies sent to folks you don’t follow in your timeline is undesirable.” You can just hear the Twitterati saying, “Undesirable to whom?”

The headline  for Stone’s statement in the same vein. Reading “Small Settings Update,” it assumes that users will also view this as small — but apparently, it’s big (OK, now we’re at 1,390 new #fixreplies tweets.)

So what are social nets to do? Put everything to a vote? Not always practical, although Facebook was right to do it with its terms of service, which truly was a big change. So, are they to pack their services with so many potential options that traveling through “settings” for any one of them is a day-long excursion? Also not practical. What they do have to do is float changes with users before they make them, and then gauge the volume of the outcry. Something tells me that they would get a more reasoned approach by communicating potential changes before they happen, rather than dealing with the firestorm that inevitably erupts when users feel that something some of them valued has been snatched from them in the night.

In the current situation, Twitter appears to be weighing the outpouring of feedback, which is good. As @adbroad points out, co-founder Evan Williams tweeted the following 10 hours ago: “Reading people’s thoughts on the replies issue. We’re considering alternatives. Thanks for your feedback.”

But for now, the firestorm is raging, out of control (3,431).

Catharine P. Taylor has been covering digital media and advertising for almost 15 years. She currently writes daily about advertising on her blog, Adverganza.com. You can reach her via email at cathyptaylor@gmail.com, follow her on Twitter at cpealet, or friend her on Facebook at Catharine P. Taylor. (mediapost)

Web-Marketing Analysis Questionnaire

By Jerry Bader in Featured

Everyday I receive marketing reports loaded with statistics and numbers that have the appearance of relevance but in fact merely mask the true meaning of what’s important: human emotions, not rational reasoning, are the subconscious basis for most decisions.

Reliance on rational quantitative analysis leads people to ask the wrong questions, implement the wrong solutions, and produce disappointing results.

Your website presentation is how you tap into your audience’s subconscious desires. If the feature-benefit approach hasn’t yielded the results you want, perhaps it’s time to try something different, and that starts with asking the right questions.

How To Write Article Headlines: 5 Tips for Clickable Titles

By Steve Shaw in Featured

What makes the difference between an under-performing article and one with a drastically higher number of views?

Many times it’s something as simple as an awesome title that pushes an article over the edge from so-so to spectacular!

Here’s why your title is crucial:

Most of the time readers will discover your article through:

a) a Google search b) looking through an article directory

In both of these instances, your headline is one of the few bits of information the reader sees before they decide to click through to read your entire article.

When a reader is looking through a long list of articles on a directory or on a search engine results page, they are quickly scanning a long list of titles, and the title plays a huge role in which article they decide to read in its entirety.

So, don’t take your titles lightly–really put some thought into them and be willing to do some experimenting to see what types of titles work best for you.

Want headlines that generate more traffic? Try these 5 tactics:

1) Be short and sweet.

Put yourself in the shoes of a reader–when you’re scanning a long list of article titles, you don’t necessarily take the time to read each and every title in full. You’re just glancing over each line, trying to get the gist of what the article offers, and sometimes a very clever, long title can be overlooked simply because it doesn’t scan well.

Shorter titles tend to be more direct and focused, and this also helps search engines determine what your article is about.

Now, this isn’t to say that you shouldn’t ever write long and clever titles–experiment, but be sure to try submitting articles that have short and punchy titles as well.

Then look at your article statistics and see if you can tell a difference in performance between the short titles and the longer ones.

2) Be direct.

Remember, Google does not understand irony, humor or puns. Search engines take things at face value. A more direct and straightforward title can help your article get higher ranking for your keyword terms.

3) Put your most crucial words at the beginning of your headline.

Again, this pays off when people are scanning your titles, but it also helps Google and the other search engines classify your article. By putting your most important words at the beginning of the title (possibly your keywords or variations of your keywords), you are making it easier for readers and Google to determine what your article is about.

Not sure how to make that work?

Here’s an example:

How To Write Article Headlines: 5 Tips for Clickable Titles

The first few words state specifically what the article is about, and the part after the colon gives additional information.

4) Your title should indicate the topic of your article.

Kind of obvious there, but when you become aware of your keywords, you may be tempted to put your keywords in your title even when the keywords are not appropriate for the article.

For example, your keywords may be “New York Dog Walker”, but in order to use those keywords in your title your article would have to be about some aspect of New York dog walkers. If your article is just about dogs or dog walking in general and not specifically about New York, then it wouldn’t be appropriate to include ‘New York’ in your title.

Your title should always describe what your article is about, and sometimes it’s not appropriate to use your keywords in your title.

5) Your title should make readers want to click through and read the entire article.

Remember, you’re writing for human readers, not just search engines. Even if it is appropriate to use your keywords in your title, you’ll want to put some thought into the phrasing of the headline so that it invites/inspires the reader to click the title and read the entire article.

Your title is the first thing a reader sees when they’re introduced to your article, and you can drastically improve your article submission success simply by paying attention to how you phrase your article headlines. Try these 5 tips and then watch your article stats to see which types of titles work best for you.

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Carefully write your title, then submit your article to a vast network of targeted publishers. The more places your article is published, the more traffic your website receives. Steve Shaw created the web’s first ever 100% automated article distribution service, SubmitYOURArticle.com, which distributes your articles to hundreds of targeted publishers with the click of a button. For more information go to=> http://www.SubmitYOURArticle.com

Behavioral And Keyword-Triggered Ads — Legal Update For Hot-Button Internet Advertising Issues

By Chip Cooper in Featured

Safire’s New Political Dictionary defines “hot-button” as follows: word or issue that ignites anger, fear, enthusiasm, or other passionate response.

Safire’s definition fits two Internet advertising issues – behavioral and keyword ads – perfectly. Two developments in the first few months of 2009 show how these hot-button issues are developing, and how they may ultimately impact Internet advertising in a fundamental way.

Using Social Media to Boost Search Engine Results

By Lauren Hobson in Featured

Most of us are well aware that the search engines frequently change their algorithms to improve search results for users (and foil spammers), which can make it challenging for small businesses just to keep up. But as web technology continues to evolve, it also creates new opportunities for small businesses to improve their SEO strategies and boost their rankings as well. Social media (sites like Facebook, Twitter, LinkedIn, Technorati, Digg, etc.) provide an excellent opportunity for small businesses to not only promote their products and services online, but also to gain significant ground in the search engine results.

One of the most critical components to getting top search engine rankings is the number of inbound links and link popularity a web site is able to build. Although there are several existing link building strategies available to small businesses (e.g., press releases, directory submissions, article syndication, etc.), social media can help create additional high-value, on-target inbound links that are essential to achieving top placements in the search engines.

For example, each time you use Twitter to publish a link to new content on your web site, that link gets “planted” on the Twitter page of each person following you, and has the potential to spread even further as your followers share that information with their own network of contacts.

Integrated Social Marketing (ISM)^TM
If you have properly integrated your social networking profiles together, that same Twitter “tweet” could then be fed via RSS to your Facebook business profile, your corporate blog, your LinkedIn account, and any number of other social sites that you have set up for your business. It’s not a far stretch to imagine the link you broadcast on Twitter could reach dozens, hundreds, or even thousands of other places on the web, all pointing back to your web site!   By integrating your social networking profiles with each other, with your web site, and with your existing marketing initiatives, you can easily make one single marketing action (such as a tweet) show up in multiple places online, each containing a new, relevant inbound link to your site.

Quantity AND Quality
In addition to the sheer number of inbound links that are created through social marketing, the value of the links that are created is another important criterion that search engines consider. To be valued by the search engines, inbound links must be from relevant, “quality” web sites, and search engines today give social sites like Facebook and Twitter great value. These sites are highly visible to the search engines, and are constantly taking updates from users. Links tend to be shared according to subject matter, which means the search engines will see them as being relevant and on-target. All of these factors combine to create high-quality inbound links in the eyes of the search engines.

Online Visibility and Branding
Creating visibility for your business and your “brand” is really key when using social media for building links. The power of social media is realized when other users see your links or content, then share that information with their own network of contacts. Simply adding a bunch of links to your social profiles is not enough; you need to have a strong reputation and a brand that users trust so they will feel comfortable sharing your content with others. Brand recognition typically leads to natural link building anyway, which means your inbound links will end up coming from bloggers, colleagues, customers, and other people who are exposed to your links and find them useful enough to share with their own contacts.

The Proof is in the Rankings
A recent example from Website Magazine explained somewhat surprising results when they searched for their publication’s name in Google. As expected, their web site came up as the number one listing on the results page. But what was not expected was the number three listing on the results page was the magazine’s Twitter page. They then performed a number of Google searches for the terms “Chicago Tribune,” “Chicago Public Golf,” and “Daily Career Tips,” all with similar results in Google – the Twitter page for each of these terms came up near the top of the search engine results every time.

The conclusion was that given these results, Google must be giving serious weight to Twitter content, and I happen to agree. The search engines of course keep their ranking algorithms top-secret, so there’s no way to know how much weight (if any) is really given to Twitter or other social media sites. But results like those in the example above are hard to ignore!

A Great Opportunity
Social media is here to stay, and small businesses are beginning to use it to effectively promote their businesses, reach their customers, find new leads, keep customer mindshare, and instantly communicate with customers. But maybe one of the biggest benefits of adding social media to your marketing mix is the creation of high-value, on-target inbound links that can help improve visibility in the search engines and boost your business to the top of the search engine rankings.

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Lauren Hobson, President of Five Sparrows, LLC, has more than 16 years of experience in small business technology writing, marketing, and web site design and development. Five Sparrows provides professional web site and marketing services to small businesses and non-profit organizations, giving them access to high-quality services at affordable prices. To read articles or subscribe to Biz Talk, please visit www.FiveSparrows.com/biztalk.htm.

SEO Guidelines

By Jeffrey Smith in Featured

Search engine optimization also known by the acronym SEO is comprised of multiple facets. SEO is not a linear process, but rather a holistic evolution involving intricate layers, steps and cumulative stages which  are equally as delicate as they are demanding to perfect.
However, there are fundamental SEO guidelines one can use to incorporate granular changes to improve coherence, functionality and visibility of a website by working in tandem with the metrics that search engines deem worthy and therefore reward with a higher relevance / optimization score.

On the contrary, if you deliberately or inadvertently neglect any one of the necessary characteristics of fine-tuning, then your pages could fall short of their goal which is to find the most suitable audience by way of reaching the most coveted top 10 spots for the contents primary keywords.

Rather than butchering coherence after the fact in an attempt to make a square peg fit in a round hole by editing content, links or  the architecture of your website. It is better to start with the SEO goal in mind and building the platform to support it vs. just altering aspects of each after the fact.

With initiating any SEO campaign, you should give credence to:

Understanding your competition – There is a reason why the top 10 spots are occupied, take a look for consistencies so you can emulate certain characteristics if your website lacks them.

Determining the Gap – Determining the gap implies removing the obstacles between you and your objective. Time is the obvious ranking factor; hence, someone online for 5 years in a niche who has achieved keyword saturation and authority has an easier time maintaining visibility compared to a new website (who has not achieved a suitable reputation through peer review).

Before you just build links, your traffic and engagement for the site must be commensurate in order to get past algorithmic filters which can determine things like (1) link clusters from building links in automation (2) the ratio of inbound links to outbound links (3) engagement time / bounce rate factor (which are a metric of satisfaction and relevance) and (4) if there are other supporting topical areas within the site that concentrate internal links, subjects or landing pages to support a more competitive rankings.

Building Internal Authority – Authority is the objective; rankings are merely a side-effect (not the goal). With this in mind, it is more about acquiring a stake in market share that unmistakably positions your website in front of any search which corresponds to any of the terms, keywords or topics covered in your title, content or tags. The more authority a website has, the easier it is to rank for more keywords with less effort.

Gaining Validation from Citation and Peer Review – You can have the greatest website online, but without co-occurrence and other websites referencing your pages, it is merely conjecture. Granted, your website can eventually acquire authority in and of itself, but links from other related sites or websites already ranking for the keywords you are targeting are the fastest way to expedite the process of creating a site that is less dependent on external sources for validation and rankings.

Managing User Expectations – Since no two people think or search alike, you will need an array of landing pages to help direct them to the ultimate conversion objective. The wild card in this equation is the mood of the surfer. Landing pages are all about getting the right person in the right mindset to read the right message. If you can accomplish that with your SEO, there is virtually no limit to increasing user engagement (which is getting them to take the desired action).

Landing Pages are your websites means to an end, they are what keep you in business. With a landing page tailored to a specific array of keywords, the more relevance you can create between what a searcher expects and what a searcher discovers, the higher conversion rate your site will experience.

Landing Page Conversion – The first step in creating a successful online presence is having a page worthy of conversion. Conversion implying that it performs a specific function (sign up for a free download, sign up for a newsletter, subscribe to an RSS feed, purchase a produce, inquire about a service, etc.).

Instead of hemorrhaging user intent or overwhelming users with too many choices, the more refined and focused your value proposition is, the more likely it is that users will engage it. The key behind landing pages are (1) make it clear to the visitor what the VALUE IS TO THEM for engaging the offer, not just to your business and (2) if you have to go back and read anything twice or if a 4^th grader cannot understand the offer, then it’s probably too complex.

SEO delivers traffic, but the strength of your offer is what determines if people shop at your website and proceed to checkout or if they move on and use your site like a doormat for the next search result, which is more honed to their mental map of what they consider a superb offer.

The tasks and responsibilities of an SEO company is simple (1)  fill the gap with relevant content (2) salvage the existing elements that are conducive to optimization (3) build off page reputation from link building and promotion and most of all (4) fine tune the on page elements that aid conversion until a suitable conversion rate exists.

For those offering SEO services that offer anything less is just theory. The bottom line is, SEO is about results, not just temporal rankings. So, as long as you stick to fundamental guidelines that are not dependent on fickle appearances or tricks but rather real content and real substance, changes in algorithms are the least of your concern, it’s only a matter of producing enough content, links or popularity to cross the tipping point.

Jeffrey Smith is an active internet marketing optimization strategist, consultant and the founder of Seo Design Solutions Seo Company http://www.seodesignsolutions.com. He has actively been involved in internet marketing since 1995 and brings a wealth of collective experiences and fresh marketing strategies to individuals involved in online business.

The Seven Deadly Sins of Website Copy

By Michel Fortin in Featured

Throughout my research, I’m always surprised when I stumble onto websites that are professionally designed and seem to offer great products and services, but lack or fail in certain important elements.

Elements that, with just a few short changes, can help multiply the results almost instantaneously.

Generally, I have found that there are seven common mistakes. I call them the “Seven Deadly Sins.” Is your website committing any one of these?

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