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Twittering Away Time And Money

By Pat LaPointe in Featured

One of the most common questions I’m getting these days is “how should I measure the value of all the social marketing things we’re doing like Twitter, Linked-in, Facebook, etc.?”

My answer: WHY are you doing them in the first place? If you can’t answer that, you’re wasting your time and the company’s money.

Sounds simple I know, but I’m stunned at how unclear many marketers are about their intentions/expectations/hypotheses for how social media initiatives might actually help their business. In short, if you can’t describe in two sentences or less (no semi-colons) WHAT you hope to gain through use of social media, then WHY are you doing it? Measurement isn’t the problem. If you don’t know where you’re going, any measurement approach will work.

Here’s a framework for thinking about social measurement:

1. Fill in the blanks: “Adding or swapping-in social media initiatives will impact ____________ by __________ extent over _____________ timeframe. And when that happens, the added value for the business will be $_____________, which will give me an ROI of ______________. ” This forms your hypotheses about what you might achieve, and why the rest of the business should care.
2. Identify all the assumptions implicit in your hypotheses and “flex” each assumption up/down by 50% to 100% to see under which circumstances your assumptions become unprofitable.
3. Identify the most sensitive assumption variables — those that tend to dramatically change the hypothesized payback by the greatest degree based on small changes in the assumption. These are your key uncertainties.
4. Enhance your understanding of the sensitive assumptions through small-scale experiments constructed across broad ranges of the sensitive variables. Plan your experiments in ways you can safely FAIL, but mostly in ways to help you understand clearly what it would take to SUCCEED — even if that turns out to be unprofitable upon further analysis. That way, you will at least know what won’t work, and change your hypotheses in #1 above accordingly.
5. Repeat steps 1 thru 4 until you have a model that seems to work.
6. In the process, the drivers of program success will become very obvious. Those become your key metrics to monitor.

In short, measuring the payback on social media requires a sound initial business case that lays out all the assumptions and uncertainties, then methodically iterates through tests to find the model(s) that work best. Plan to fail in small scale, but most important, plan to LEARN quickly.

Measure social media as you should any other marketing investment: How did it perform versus your expectations of how it should have? If those expectations are rooted in principles of profit-generation, your measurement will be relevant and insightful.

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Pat LaPointe is Managing Partner at MarketingNPV — specialty consultants on marketing measurement and metrics, and publishers of MarketingNPV Journal, available online free at http://www.MarketingNPV.com

Sell on eBay – How To Write Profitable Listings

By Amanda OBrien in Featured

It is a simple fact that if you sell on eBay and receive only minimal views on your listings then the lower the bidding or amount of sales will be. It does not matter how detailed and professional your listings look, viewings are the key. And the key to increasing the number of viewings is research!

In order to research, you must first take a look at what other sellers, especially Powersellers of the same items, are doing. What keywords do they use? Which categories are they listing in? Do their listings trigger an emotional need so that the reader simply has to buy now? How many photographs do they have and what quality are these? Take a good hard look at how they sell on eBay to get ideas for your own listings.

When a potential buyer reads your listings, they are looking for good value. So, you must add value to your products. Adding value does not always mean giving something extra free or doing something to the actual product! You just need to achieve a perceived added value which will catch the reader’s attention when they look at your description. So added value could be something as simple as offering a no quibble 30 day money back guarantee. If your competitors who sell on eBay are not offering this then you have added value to your product. The same goes for your listing description – photographs add value, as do the benefits of the product.

Make sure that you write your description well and always include photographs – people like to see exactly what they are buying! It is important to remember when you to write your description in a friendly, informative manner, as though you are talking personally to the reader as this will encourage them to continue reading and arouse their interest.

If your product has lots of features and especially benefits, then make sure you include them in your listing. Do not drone on and on, but be clear and concise and tell the potential buyer exactly why they must buy your item right now.

To sell on eBay effectively, you need to invest some time into creating that added value as ultimately your listings will attract more views and sales. Bearing this in mind, there is nothing more off putting to a potential buyer than seeing a confusing listing before them! Not everyone is a technical whiz so where possible use simple layman’s terms in your description. Show all your Payment, Shipping and Dispatch Times so that they can be easily seen and understood so that buyers can work out total costs and approximate delivery dates at a glance.

If people feel at ease with your auction listing, then they are much more likely to bid or buy. So it is important when you sell on eBay that you are completely honest. If there happens to be a fault with a product, tell buyers what it is as this will show that you are not trying to mislead anyone. Really, the simple rule is to think about what you would like to know about the item if you were buying it, and then add all these thoughts to your description. Don’t miss bits out because if all the information is there in front of the potential bidder or buyer then they are more likely to bid or buy right now.

As your views and sales grow, you must encourage your bidders and buyers to look at your other listings because a big part of your eBay sales strategy is to get bidders to purchase more items from you. So, if you are selling a supplementary or complimentary item let your buyers know and highlight the fact that you offer combined postage if they purchase both items!

When you sell on eBay, your listings should be regarded as an opportunity to establish relationships with buyers. You then need to look after these buyers so that they come back to you time and again. Never think in one-off transactions, even if they do end up as a one-off, because your ebay income depends on customers to guarantee you success!

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Amanda O’Brien is a successful eBay Powerseller and author of The 2,500 Per Week eBay Powerseller Secrets. Want to learn more about starting an eBay business or simply want to improve your eBay sales? Claim your free report and free sample chapter from The 2,500 Per Week eBay Powersellers Secrets at Profit With eBay Check out Amanda’s Blog at any time for tips, techniques and eBay updates.

Google PageRank Sculpting is Dead

By Kalena Jordan in Featured

For those of you using advanced SEO techniques such as PageRank sculpting, you might want to listen up.

Head of Google’s crime spam fighting team, Matt Cutts, put the cat amongst the pigeons last month when he answered an audience question at the SMX Advanced conference about the value of using rel=”no follow” for PageRank sculpting purposes. When asked if it was a good idea to use nofollow when linking around within your site, Matt said no.

NoFollow is a method to annotate a link to say to search engines “I don’t want to vouch for this link.” In Google, nofollow links don’t pass PageRank.

According to Matt, more than a year ago, Google changed how the PageRank flows so that links WITHOUT nofollow would flow lesser points of PageRank than before and that links WITH the nofollow attribute would count toward how PageRank is divided up amongst all links on a page.

Seems SEOs and webmasters were getting a little bit trigger happy with their use of rel=”no follow” for Google crawl prioritization and were accidently blocking Googlebot from indexing important parts of their site.

Matt later clarified the issue with his blog post PageRank Sculpting:

“[We] noticed some sites that attempted to change how PageRank flowed within their sites, but those sites ended up excluding sections of their site that had high-quality information (e.g. user forums)… I wouldn’t recommend [PageRank sculpting], because it isn’t the most effective way to utilize your PageRank. In general, I would let PageRank flow freely within your site. The notion of “PageRank sculpting” has always been a second- or third-order recommendation for us. I would recommend the first-order things to pay attention to are 1) making great content that will attract links in the first place, and 2) choosing a site architecture that makes your site usable/crawlable for humans and search engines alike. For example, it makes a much bigger difference to make sure that people (and bots) can reach the pages on your site by clicking links than it ever did to sculpt PageRank. “

Danny Sullivan has a great follow up post that goes into more detail here.

So the short story is this: PageRank sculpting is no longer effective as a SEO technique (if it ever was). For the most part, the more links on a page, the less PageRank each link gets. Keep that in mind whenever you’re optimizing your site and when you build new pages.

Should You Fire Your SEO Company?

By admin in Featured

Search engines algorithms are shrouded in total secrecy. So what works in SEO and what does not is merely the result of an analysis of sites that make it to page #1. Some times the keywords show up sooner than expected, at times they do not. It’s very difficult to measure the effectiveness of an SEO campaign because the time frame for results is prolonged. With the mushrooming of SEO companies and the vagueness of operations finding the right company can be an issue.

True, SEO is no science, but it can have a scientific approach. The results are not instantaneous like PPC but results should be visible after 3 months onto a program. Okay… give and take a few months for the vagaries of Search Engines who like to alter their algorithms just when your site is all set to take off!

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