January 26, 2017
Every business across every industry wants to be successful. And success is relatively easy to attain when you have the right formula. So you probably know that just launching the type of business someone else has made successful isn’t going to guarantee you the same level of success. You have to do the work yourself.
When you run a business, your success will depend on your relationship with your customers. And since your employees are the daily face of your business, you’ll need to create a rockstar team with a superior company culture if you want your customer relationships to shine.
Here are three simple tips you can start using today to build a team you can be proud of:
1. Hire “A Players” From The Start
Every business knows what it’s like to hire people with a wide range of experience and skills. And while many employees can be decent at their jobs, nothing beats having someone you consider to be an “A player.”
The “A player” is someone who shows up for the team beyond what is expected. They don’t refer to their job description before doing something that needs to get done. They’re often problem solvers and geniuses. And sometimes you don’t know how the heck you ever found them.
The truth is, they’re everywhere if you take a closer look. You don’t have to search high and low for A players. You just have to stop hiring people out of desperation.
When you hire people out of desperation to fill an empty spot, what you’re really doing is taking on more liability for your business. You probably hired the first competent person who walked in the door. But being competent doesn’t mean they’re a match for the job. And someone who isn’t really a match won’t stick around long.
Listen to your intuition
If you have any doubts about hiring someone, but you like their personality and think you can change or train them out of a habit that doesn’t work for you (like being late all the time), don’t hire them. You have a better chance of getting struck by lightning than training a new employee out of a stubborn, lifelong habit.
Remember that hiring people costs time and money, and you don’t want to spend that time and money training people into good habits when you can hire people who already bring those good habits to the table.
2. Create and maintain effective communication
Communication is more than just crafting the right words to get your message across. The biggest component of effective communication is active listening. If you want to have two-way communication with someone, you have to listen more than you share. Additionally, the more you listen to what others are sharing, the better you can understand what’s really going on.
Consider that your employees probably know more about what’s going on with your business than you do. They’re the ones interacting with customers and other employees on a daily basis. And since they have a bigger picture of what’s happening on the front lines, when they share information with you, it’s important that you listen without judgment.
Treat your employees like people
When you get to know your employees as people, they feel valued and appreciated and will be more likely to provide honest feedback. Creating this type of transparency with your employees will trickle down to their relationships with your customers.
Employees have a tendency to treat customers the way they’re treated by their company. The better you treat your employees, the better they’ll treat your customers.
3. Read between the lines
Some people can craft a beautiful resume, but a resume is just a list of what they’ve done in the past. It doesn’t tell you how they solve problems and deal with urgent situations.
Because many people use their resume as an opportunity to look good, you aren’t likely to discover much about the person’s modus operandi. And you may even be reading some lies.
To get the real scoop, you’ll need to learn how to read between the lines and ask relevant questions to find out who your prospect is right now, not ten years ago.
Make your business great
The next time you interview someone for a position, whether temporary or long-term, consider these three tips so you can build a team of people who really enjoy what they do and can help you take your business to the next level.