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Video Email – The Future Of Communication

By John Gaydon in Featured

I know the concept of video email is quite new. Imagine receiving a birthday video email, information on a property you were seeking, or advanced notice of a new car model with a video of it in the email. Certainly providing links to videos on emails is becoming common, and many marketers do that. So why not take the next step?

What You Can and Cannot Do

First, right now, embedding a video in an email is not possible. One day it might happen, but right now email servers don’t have the necessary software for this. This means text links or graphics.

Research suggests that using a graphical representation of your video and then providing a direct link to the video email is the best way to achieve video emailing right now.

The Case For Video Emails

In an article by Mark Brownlow, “Video email: current practices”, he discusses the research on video emailing. There are some interesting statistics.

Looking at this statistic, it is obvious that video is now acceptable to most Internet viewers. “According to comScore, US Internet users viewed 14.8 billion online videos in January, with YouTube alone scoring over 100 million unique viewers in that same period.” Finally video has come of age, and we are all conditioned to use it.

Comparing emails with or without a video link – “When not linking to video his click through rate is between 20-27%…when linking to online video it’s consistently between 51-65%” says Anna Yeaman. We know that a video link receives a much better open rate than a simple text message.

Tactics to Draw People Back to Your Site

By Jeremy Gislason in Featured

One of the biggest measurements of a website’s success is the stickiness of its visitor base. Generally web masters would rather have 1,000 visitors who return regularly (they are “stuck to the site”) as opposed to 3,000 visitors who only visit once or twice. These days the web is massive, carving out a niche for your site and gaining a following within that niche is the key to success.

There are many reasons why you should try to make your website as sticky as possible. Visitors who return regularly are more likely to purchase some of your products or content. If you have a membership site, then retaining your member base is critical for growing your income and long term success. Also, a faithful following will encourage viral promotion of your site.

What Do You Know about Social Media?

By Joan Curtis in Featured

What do you know about social media? Before you answer that question, let me tell you that you know more than you may think. Social media is simply another way for us to communicate and connect with one another. If you are a smart communicator and understand the power of connections, you already know a lot about social media.

Ashton Kutcher said “One person’s voice can be as powerful as an entire media network,” once he surpassed 1 million followers on Twitter, beating CNN. He described this achievement as the “democratization” of the media. I have to wonder. Wasn’t the media democratized before? What makes it now a “democracy” because one man can reach 1 million people?

Perhaps democracy and democratization are the wrong words (even though it sounds catchy). What social media has done is unleash the power of communication and connection one person at a time. Communicating one-on-one always had a powerful effect on us because it enabled us to connect with one another. Everything you read and hear about social media requires connection and building relationships. Remember when communication consisted of three choices?

• Face-to-Face
• Telephone
• Handwritten letter

When given these three choices, we selected face-to-face interactions when we knew we had to make a special connection with someone. Telephone connections happened when we did not need as much intimacy or when distance prevented us from making face-to-face contact. We resorted to the letter as the least personal form of communication.

Today, we have many more choices. Nonetheless, our decision-making process remains the same. How much connection, how much intimacy do we need in order to communicate our message? CNN does not care about intimacy; they care about getting the news broadcasted to many people at once. Amazingly, social media also broadcasts news in much the same way CNN does. But, because the source comes from a “friend”, a “follower”, or a “connection” we are more likely to believe it. In the past we could eyeball the communicator during a face-to-face interaction to determine truth. Today, we must depend upon building relationships that create trust and that create believability.

Here is what we do know about social media:

• Our young people are connected. Today’s youth understands social media; they live and breathe it every day. They use the tools as ways to share with their friends. As kids, we used the telephone. Today’s kids use cell phones and MySpace. When you put the cell phone with MySpace, you get Twitter. To any young person, the power of Twitter is a no brainer.
• Social media brings on two-way communication. Where email was one-way communication that was often not instantaneous, Twitter is two-way and instant. Furthermore, with Twitter you can have instant two-way communication with virtually thousands of people at once.
• Social media enables people to deepen connections and relationships. I could correspond with you quickly through email. But, through Facebook I learn what you look like, what you like to do on Sunday afternoon, who your favorite actors are, and where you love to eat. Through Facebook, I find out that your dog has been sick or your child won a top honor at school. Through Facebook I learn who you are and what makes you tick.
• Social media is here to stay. The way we are communicating is in a revolutionary change and that change centers on social media. Traditional advertising and broadcast media must adapt to this new step-child. In fact, Evan Williams, co-founder of Twitter, said, “Journalists who embrace the new media will thrive; those that don’t won’t.”
• Social media is forcing changes in marketing and sales. The way we discover, evaluate and purchase products and services is experiencing a major insurgency. Word of mouth purchases come not from the neighborhood pharmacist but from what our friends tell us on Facebook or what we hear on Twitter.
• Ashton Kutcher taught us that the way we hear about news and events is also changing through the social media. The fact that CNN wants 1 million followers tells that a major network recognizes the power of a social networking tool like Twitter. What are the things we do not know about social media?

Where is social media taking us? Where will we be in 5 years? No one has a clue.

Which media tools will survive? Is Twitter a passing fad? Will the little bird be eaten by the big cat, Google? MySpace is already on the decline. What about Facebook? My hunch is that each of these tools will find the right niche. MySpace will survive for the very young. Twitter in some form will survive for instant message type communication world-wide.

How will social media affect advertising, public relations, marketing, and sales? My guess is that broadcast, intrusive advertising as we know it today, will not survive. For some products (not many) it will continue in some form. Social media adds a new component to the “marketing” mix. By doing so, traditional marketing efforts must adapt. Time will show us how and who will survive.

What’s next? We now have Web 2.0 which means an interactive Web. It’s much more engaging to read a blog in which you can comment than to read a static website. For that reason blogs have soared in popularity. What will Web 3.0 or 2.5 or whatever look like? I’m sure there are some guru’s out there who can share what they see in their crystal balls. But, for most of us it remains a mystery. The challenge is to be ready. Two things we can count on: we are on the cusp and there’s more to come.

As a communications expert, all this excites me. Social media provides new opportunities to communicate and to connect. The fun part is joining the party. What are you waiting for? Now that you know that you do know something about the social media, and you also know that no one knows what’s next, come join us! See you on Twitter.

With over 18 years experience as a speaker and trainer, Dr. Joan Curtis brings energy and enthusiasm to her programs. You can, too! Join her active website. Get access to dozens of articles on communication and the free mini e-course, Say It . . . Just Right. http://www.TotalCommunicationsCoach.com

The Web Emperor Has No Clothes

By Jerry Bader in Featured

If you’re in business, you’re in sales; that’s just the way it is. We are all salesmen; we all have something to sell, a product, a service, an idea, a cause, or maybe just an opinion. And if you’re in business you have a website intended to communicate the value of that which you sell.

So if you’re in the business of selling something, and your website is the vehicle you choose to communicate your sales pitch, then shouldn’t your main concern be how effectively you are communicating that message?

Communication or Analytics

Instead of concentrating on effective communication, many businesses put the emphasis on search engine statistics: how high they rank on Google, MSN, and Yahoo, with the assumption that the higher they rank, the more traffic they’ll generate, and the more traffic they generate, the more sales they’ll get. At least, that’s what we are led to believe.

Here’s the problem: almost all the rank-generating strategies are aimed at search engine spiders, not people, so you have to ask yourself, who exactly is my website communicating to, robots or human beings?

The Secret Formula Doesn’t Exist

Why are today’s business owners and executives so mesmerized by this whole search engine thing? It reminds me of the story of an infamous Hollywood movie mogul and studio head who was caught with his hand in the cookie jar. Instead of firing the guy immediately, he was retained for some time for the simple reason his movies made money; and the dirty little secret in Hollywood is that nobody really knows why some movies are hits and others are bombs. So you keep paying the guy you think is making you money, no matter what he does, because maybe he knows something you don’t.

What we have today is a new generation of business leaders who came of age with the Internet. These Internet technology geeks and boffins are the new Web-wizards and wunderkinds: the guys with the secret formula. But like the movie industry, nobody really has a foolproof search engine recipe for success, but since most of the technical stuff is ever-changing, and over most entrepreneurs and business executives heads, they buy into it; that is until somebody tells them the emperor has no clothes.

What’s A Web Entrepreneur To do?

You heard the old expression, “a little knowledge is a dangerous thing,” well it has never been so true as it applies to website marketing. The simple truth about websites is that success is based on a site’s ability to communicate a marketing message that makes sense, and is understood in an easy to digest format.

Jerry Bader is Senior Partner at MRPwebmedia, a website design firm that specializes in Web-audio and Web-video. Visit http://www.mrpwebmedia.com/ads, http://www.136words.com, and http://www.sonicpersonality.com. Contact at info@mrpwebmedia.com or telephone (905) 764-1246.