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10 Tips to Keep Members Glued to Your Site

By Jeremy Gislason in Featured

The more times your customers visit your site, the more time they will have invested in your relationship and the more they will come to trust and rely on you. By building up their loyalty in this way, there is more chance that they will buy from you, follow your advice and buy your affiliate products, or click on ads that you recommend.

Put simply, a sticky site equals customer loyalty. Customer loyalty equals revenue.

1. Content. We can’t stress the importance of content enough. Keep the content up to date, and ‘time sensitive’. Remove out of date content so that it doesn’t affect the credibility of your site.

2. Give your site a personality. There is a huge amount of information on the internet, and you can be sure your members could find what you are providing elsewhere. What your members are really paying for is the way you present that information.

3. Remain focused on your niche. Don’t forget that your members joined your site because they had an interest in your niche. While it is fine to include content on a slightly different subject if you are sure it will be relevant and interesting. Never lose sight of your original subject. Wander too far off the subject and your may find your customers wandering off your member list.

4. Make information easy to find. Ensure the content on your membership site is organized in such a way that your members will find what they want easily. If your members view your site as a valuable information resource rather than just another website, they will want to us it again and again.

5. Provide what your customers want. Encourage your customers to ask for an article or information on a certain subject if they can’t find it. Writing an article specifically for one customer may seem like a lot of work, but if you think long term, that customer may then stay with you for the lifetime of your membership site.

6. Keep in touch with your members. Contacting your members via e-mail is essential to keep them engaged with your site. Send your members updates, informative newsletters, and reminders, and ask them for their feedback.

7. Ask them to take part in surveys. Ask your members to complete a survey about your membership site and then make sure you act on their feedback and let them know you have done so. Send out a special edition of your newsletter showing some of the results of your survey and detailing how you have responded and any changes you have made. Feeling that they have had a hand in shaping your site will really make your members feel engaged in your online community.

8. Allow customization of your homepage. Having some functions that your members personalize on your site will really make them feel involved. Even a simple message at the top of the home page saying ‘Welcome back [member name]’ will have a huge impact on making your members feel valued.

9. Build a sense of community. Being part of an online community is one of the main reasons your members will renew their membership. Here are a few additional tips on creating that sense of community.

10. Promote an active forum. This provides a place for your members to get to know each other and begin to care about each other. Stopping their membership once they have become involved in your forum would be like losing a whole group of friends. Provide a function that allows your members to send private messages between each other. If you run competitions, or encourage your members to submit content, make sure you acknowledge the winners or contributors. Nothing makes a member feel a part of your site like seeing their name in the latest newsletter.

Jeremy Gislason is a leading expert on membership sites, marketing and online business. Do you want to market and sell all of your products faster? Free how to business and marketing courses at: http://www.MembershipMillionaire.com

Use Online Surveys To Build Customer Trust And Loyalty And Thrive During The Recession

By Darrell Howell in Featured

The ongoing financial crisis and talk of recession has left a lot of Internet marketers worried about whether they will be able to stay in business over the coming months and years. Many people who now work from home on the Internet are also worried about whether or not they will be able to continue selling their products and services.

However, an economic crisis also offers opportunities as well as dangers. In times of anxiety and economic uncertainty the business that responds to customers’ needs and wins their trust is the one that will survive and prosper in the midst of doom and gloom.

Because of the interactive nature of the Internet it offers many opportunities for online marketers to get to know their customers and website visitors, learn what they want and respond to their needs by engaging them in a friendly, informal dialogue that develops into a relationship of trust.

This relationship building process can be done in several ways, for example by inviting people to comment on your blog posts and then responding with follow-up comments. Another option is to participate in forums that attract your target market. Social network marketing sites, email, instant messaging and Skype all offer the Internet marketer opportunities to communicate with clients at various levels of intensity in order to discover where they are coming from and build rapport with them.

The key is to build trust by listening and then following up with products and services that meet their needs at prices that suit their pockets. Remember, it takes time to build trust. Trust is a two way process that is both rational and emotional. You cannot win a prospect’s trust without putting in some preliminary spade work. Rushing at them with products first is not a great way to raise your credit rating with your prospects.

One good way of getting to know your target market better is to set up an online survey and offer your prospects an incentive to complete it. The great thing about online surveys is that they take full advantage of the interactive nature of the internet and are cheap or even free to run as well as being easy to set up. You can use online platforms such as Surveypro.com or Surveymonkey.com to set up and manage your survey from.

You can use a customer survey to find out about your customers’ impressions of the products or services you offer. Another approach is to keep the survey focused firmly on the customer. Either way, make sure you have a clear focus from the beginning so that everybody knows why they are taking the survey.

Offer your prospective survey takers an incentive to do the survey such as a free report or ebook that can be downloaded on completion.

Keep the survey short, invite “yes” or “no” answers by asking closed-ended questions, include some multiple choice questions and assure participants that any private information they give you will remain confidential.

When you look over the results keep an eye out for trends and surprises.

Publish the results of the survey on your website or blog and invite comments.

The whole process of survey taking and reporting should be treated as a trust-building exercise and an opportunity for increased interaction with your client base.

A successful survey campaign will also have brought you a lot of valuable information about your target market which you can now use to present your prospects with goods and services that more closely match their needs and win their loyalty.

So, in recessionary times, a customer survey is an excellent tool for building stronger ties with your target market, winning the trust of your clientele and thriving in the midst of recession.