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One of the things I often notice on websites is that I’m not sure where to go or what to do when I arrive. There are those websites that are simply online brochures that tell me all about the features of a product or service, but don’t ask anything of me. There are other websites that give me a headache, as they try to send me in too many directions at once. When faced with too many choices, I become overwhelmed and ultimately leave the site without taking any action.

How do you get your visitor to stay on your site and convert to a prospect? By presenting one clear call to action on every page of your site.

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Tags: call to action, webmaster

Is your website a unicycle, a vehicle that requires much training and skill before it can be used? While there are so many “beautiful” websites online, some simply don’t make sense. Have you ever found yourself on a website that seems quite impossible to use? Even worse, landed on a website after doing a search only to wonder why you are there at all?

Site usability is possibly one of the more important factors of a top performing website. While so many will argue that the site is nothing without a genuine web presence, I will argue that some websites rely purely on offline marketing. At the end of the day, if your website is impossible to use, nobody will be able to (or even want to) use it. Points to ponder when designing your website:

1. Navigation
2. Login/Signup
3. Onsite search
4. Flash and other multimedia
5. Bookmarks/Favourites

1. Navigation

This may seem like an obvious point but as most visitors are more likely to find your homepage, are they able to navigate to the section of the website that best relates to their needs? Simple text navigation will also make it easier for the search engines to index the individual pages of your website (where have you heard the design the website for a human visitor before?).

2. Login and Signup’s

Does your website require that visitor’s to login; do you want new visitors to signup for your newsletter (or other services)? If so, is it possible to do so from the homepage? While you may not want to place a login on the homepage, a link to a login page will suffice. Again the key is to keep it simple and clear as to what you expect of the visitor.

3. Onsite Search

This is crucial for any website that offers a large quantity of information or products. Can you imagine trying to find an item among 2,000 by going through a product list 10 items at a time? I didn’t think so. Offer you visitors what they are looking for by adding a simple search to your website. This should help speed things along. Many websites have a quick search option towards the top right-hand corner of the homepage (sometimes this spans the entire website in all the headers). Keep it simple, visible and obvious. Make sure that the average visitor knows that this is a search function.

4. Flash and other Multimedia

Okay so Flash is a pet hate of mine. But the same could be said of all multimedia that simply clutters a website. Remember that while multimedia and other interactive agents can at times seem really cool or even a good idea, some visitors don’t have advanced updated browsers. That said, sometimes the best way of doing something is through the use of these tools. Make sure that these are placed on well marked pages with an explanation of what they are about. This way, if the visitor is unable to view the contents the at least know what it is about and why they can’t view it. Otherwise they will simply think that the website doesn’t work and leave. After all, what use is a website that is broken?

5. Bookmarks and Favourites

If you want returning visitors (who doesn’t?) then it is usually a very good idea to offer a “bookmark this page” or “add to favourites” button. I’m pretty sure we are all in agreement that traffic is valuable so there is no excuse for letting it get away. The “favicon” is a useful way of separating your website from the others. Once made a favourite this icon will be found next to your websites name. This is an ideal spot to promote your logo and brand.

6. Contact

Even after making the site as foolproof as possible there will still be occasions where even will all that planning something will come along that you hadn’t factored. When this occurs make it as easy as possible for the visitor to contact you. Be it by making your contact details (phone, email and fax) available on each page, or by placing a quick contact us form that is accessible from each page. Again, you’ve worked hard to drive the traffic to your website; don’t let it simply get away.

Remember simple is best, leave no room for mistaken functions. Signups, Logins and searches should be clearly marked so as not to confuse the visitor. Make it as easy as possible for your visitors to find what they are looking for. With a well structured website you will notice that the conversion from visitor to customer will increase. At worst the few questions on where to find something or how to use the website will decrease. Your website is after all supposed to make your life easier as well as save you time.

Robert Cerff is a search engine analyst and marketing consultant in South Africa for Prop Data Internet Solutions. He has ten years experience in e-commerce, online marketing and web development. http://www.propdata.co.za

Tags: Business, webmaster

SEO Help From Google Webmaster Tools (Part 1 of 2)

Google Webmaster Tools is a suite of tools designed to assist the web marketer and website owner in ensuring their website is optimized for Google to access and crawl it properly. The tools are surprisingly beneficial and if you haven’t checked them out before, or it’s been a while since you last looked, you’ll probably be more than a little surprised.

Part 1 looks at the Overview, Diagnostics, and Statistics sections, while in part 2 next week, we look at Links, Sitemaps, and Tools and discuss how to use various aspects of Google Webmaster Tools to improve your marketing and site maintenance.

The quickest way to learn? Get in and get your hands dirty – you can’t damage anything by doing so.

Overview

The Overview tab displays a summarized report detailing when your site was last crawled, whether pages from your site have been indexed, and whether there were any errors when Googlobot attempted to crawl your site. It’s good information, and can give you an indication of how attractive your site is to Googlebot but it doesn’t contain the real meat of the Webmaster Tools.

Diagnostics

The Diagnostics tab gives a list of crawl types that Google may or may not have attempted on your site. Clicking on each of these will subsequently display a list of errors and problems that were encountered in the process. This can include links to your other pages that Google wasn’t able to follow so do check the errors and repair any broken links, pages that return errors, and so on.

>Fixing Broken Links

Fixing problems doesn’t just improve the experience for Googlebot it may mean more of your pages get indexed and ranked for your important keywords. One broken link can lead to a handful of other broken links although if you’ve submitted a Google sitemap then this should be less of a problem.

>Content Analysis

For a true insight of how Google is viewing the elements on your pages, pay particular interest to the Content Analysis section. The non-indexable content issues lists elements or pages that can’t be indexed largely due to the fact that Googlebot is predominantly a text crawler. Look at the pages highlighted and make sure that there is ample alternative text for the crawlers and for the sake accessibility – some users disable Flash in their browsers and they will fail to see these elements as well.

Every page should contain a reasonable amount of text for the crawlers and those that can’t view Flash, images, or other non-indexable items.

Statistics

The Statistics section is an Internet marketer’s heaven. You can view crawl data, index stats, link stats, feed stats, and your top Google search queries. We’re going to ignore the PageRank display that is offered in the Crawl Stats, because PageRank should not be your main consideration or a cause for concern – concentrate on your SERP ranking, your traffic, your conversions, and your profits. Don’t concentrate on a little green bar or other representation of a figure that bears no significant relevance to the performance of your online business (so much for ignoring it, huh?).

>Top Search Queries

The Top Search Queries displays the search terms that were used on Google and resulted in a visitor coming to your site. This is genuinely good stuff. No matter how much keyword research you do, no matter how well you optimize your pages, and no matter how many links you generate using keywords as anchor text, you will never optimize for some of the phrases that people use to find your site. This section lets you view those phrases and see just how well the long tail is performing for you. It should also prompt you into writing or adding more content to your site when you realize how effective the long tail of search can be.

>Subscriber Stats

Subscriber stats specifically shows you the number of visitors that have subscribed to your RSS feed using any of the Google owned feed readers. These figures can be used to show a rise or drop in the general popularity of a blog, but remember that Google readers aren’t the only readers that surfers use.

>What Googlebot Sees

What Googlebot Sees – this section gets special mention at the end of Part 2 because when it comes to improving your link profile, this offers some of the most invaluable information available about any existing links you have. Rather than just see the pages that link to you, using the Googlebot stats lets you see the anchor text that those links use – vital in SEO.

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Part 2 of the guide to Google Webmaster Tools will be online next week (subscribe so you don’t miss out). In the meantime let me know if any of you regularly use them and, if so, how?

WebWiseWords is a web content writer that specializes in SEO copy writing that also appeals to your visitors.

 

Tags: Google, internet marketing, seo, tools, webmaster