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January 7, 2014

Advantages of Call Recording Over Face-to-Face Business Meetings

Conference calls are becoming increasingly important in today’s business world. With the costs of conference calling at an all-time low and the cost of travel at an all-time high, getting everyone together for a conference call is often the best option for conducting almost any type of business. The days of meeting face-to-face and shaking hands on an agreement are nearly gone. While conference calls may not be as personal, they have many advantages over those face-to-face meetings. One of the biggest advantages of a conference call is the ability to record the conversation, allowing both parties to be able to refer to it at a later time. There are many ways you will benefit from this service. If your business isn’t already using this service, here are a few reasons why you should start doing so now.

Improve Your Business

Recording your conference calls is a great way to help make sure you are conducting the best possible business. When you record your calls, you can go back and check what went well and what didn’t. This might help you be able to secure a client or deal the next time around. If you make use of this service, you will also have a better grasp of all the details of a project. Rather than trying to take detailed notes and inevitably write down something incorrectly, you can just participate in the conversation knowing that you will be able to write down any details later. By recording your calls, you can also make sure your customers get great quality service. When an operator knows a call is being recorded, he or she will work harder to make sure the customer is satisfied. Whether your business relies heavily on sales or just needs to work on client retention, you can benefit from documenting your calls.

Protect Yourself

Another benefit of saving meetings is that you can help protect yourself from getting burned. In the event that someone files a false complaint against you, a saved meeting can help resolve this issue and show that the complaint is invalid or irrelevant. Since it is important to keep bad reviews of your company off the Internet, this is a great tool to make sure your company has the best reputation possible.

If you don’t save your meetings with popular services, you could find yourself on the wrong end of a money dispute or even in legal trouble. If someone accuses you of wrongdoing or tries to hit you with a lawsuit, you can turn to your recorded conversation for the exact details that may get you out of hot water. A big benefit of this service is the ability to show complete details about when calls were made, how long they lasted, and who said what.

Keep the Most Accurate Records

If your conference calls are documented, you have the exact record of what took place. When you try to take notes during a conversation, it is not uncommon to write down something inaccurately. Whether it’s the wrong digit of a phone number, an incorrect date or time, or the wrong detail about a sale, taking your own notes during a conversation can result in imperfect records that can cause confusion and bad business down the road.

When trying to take notes by hand, people often rush to try to get every detail and that is when mistakes occur. With recorded conference calls, you can slow everything down and make sure you have the correct details. You can also save your recorded conversations for a long time, allowing you to have the most complete information possible. Whether you have a lot of records to keep or just a few, keeping it for future reference is great.

Since conference calls are becoming essential in the business world today, finding the best way to handle a Web meeting is something every business should do. Everyone can benefit from conference call recording. It allows all parties to better review the details of a conversation and to plan future business around it. This feature also allows all parties to protect themselves in case of future disputes. There are many advantages of this service, and this is a step that every business should put into place. If you are ready to get the most out of your conversations, you need make use of this feature today. Recording your conference calls can save you time, money, and lots of frustration.

Peter Davidson is a tech enthusiast who loves being a part of the ever-growing Web community. He is a network specialist currently residing in U.S. Peter has a passion for writing articles and daily columns to serve his audience and educate them about the current technological advances.


Peter Davidson works as a senior business associate helping brands and start ups to make efficient business decisions and plan proper business strategies. He is a big gadget freak who loves to share his views on latest technologies and applications.