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March 19, 2015

Ensure Your Business Continuity With a Cloud Based Phone System

A company’s online presence in today’s modern digital age is even more important than any bricks and mortar building. There are many ways to easily keep your business running virtually, even when faced with emergencies and disasters that could shut down most bricks and mortar shops. If you have a strong foundation of cloud technology in place, any business you run had better be prepared to keep running, even in the face of emergencies. One of the most commonly used services is a cloud-based telephone system that can help ensure that customers always have a line of contact and employees can still work, even if the physical doors are not open.

An Outage Does Not Mean Loss of Business

Depending on the type of business you have and where that business is located, power outages and down services can be a fairly common occurrence. Something as simple as a summer windstorm or something as severe as an earthquake can knock out your phone system. With a phone system that utilizes the cloud network, you will not have to worry about down times, loss of communications and other inconveniences that are associated with outages. Reroute calls to back up voice mails or cellphones automatically so you do not miss out on any calls if the main line is down. Keep your business rolling along like normal, even when the power goes out.

Get Out of Town and Never Leave the Office

Time away from the office is normal, whether it is the end of the day trip back home, a weekend away from the office or an extended vacation out of town or out of state. There is no need to leave the business unattended and to be completely hands off during these times. Instead, utilize the power of the cloud and the phone technology that comes with it to send all incoming calls to an alternate phone so you can still take calls and take care of business. This means your customers, clients, and employees can still reach you wherever you may be. No more miscommunications or mistakes made due to lack of communication and direction.

After a Vacation It’s Not Overwhelming to Come Back 

When unexpected emergencies, tragedies, or prior commitments suddenly arise, the last thing you need to be worrying about is missing calls, misplacing voice mails, and losing money and clients due to not being tied to your office desk and business phone. A hosted phone system on the cloud will let you to have time away from the office to take care of things and then keep on working when you have the time. Having the ability to access the business voicemails from your mobile device or laptop makes it easier to stay in touch and keep the business running while dealing with your own personal commitments and emergencies.

Information is Kept Safe and Secure

When you make the investment for your business and get a cloud-based phone system, you can rest assured that the important information and data is safe and that your customer’s and client’s information is also secure. Keep on top of your customer and client bases and know what they want and need and how you can better serve them. Stop losing out on sales and new customers because you were away from the office and could not return an important call. With a phone system based in the cloud, you have the ability to answer calls anytime, anywhere and you will make money instead of losing money.

Service Can Be Provided From Anywhere

With the unique setup of a cloud-based phone system, any business can continue working and can deliver superior customer service. Even if you cannot get to the office, you can continue to work and conduct business as usual. No matter where you and your team may be in the nation, you can offer services and deliver everything that is needed to keep your customers happy and keep your virtual business doors open for business.

It is an unavoidable fact that bad things happen in business and often times without any warning. Luckily, with a strong cloud phone system in place, you do not lose valuable business time when the power goes out, you are away from the office, or a crisis of some kind rears its head. One of most beloved advantages of a cloud phone system is the ability to continue on with business as usual, no matter the circumstances that befall you, your team, or your business.


Sheza Gary has been a Project Strategist since 2009 and also involved in the launching of startups and tech companies in New York for over 5 years. She has keen interest in writing her own experiences about business plans and upcoming business supporting technologies. She loves public speaking.