August 6, 2015
Technology is increasing in importance and really making a difference in the way we do business and connect around the world. Successful businesses need efficient tools to maximize their resources. Finding user-friendly platforms can make this a reality. There are many critical functions and softwares — such as payroll — used in every department. However, there are departments engaged in specific roles — such as grant management, billing, and scheduling, website interface, and employee training — that require a more customized approach. Here are critical features to look for in each of these platforms:
Grants have become an essential revenue stream for many businesses. Over the past decade, this resource has ensured that brands maintain operations as well as expand their research and development. There are mandated requirements that come with grant awards including detailed reporting, which translates to the need for a user platform with features such as reporting staff hours and project related expenses. They should accommodate every project team member with the ability to add their individual contributions. Administrators should be able to monitor activities and submit reports from one central location as well. New programs for grant management are being introduced every year. The most user-friendly have accounting systems integrated so you can analyze and see full reports in one place.
The Web presence of a business is one of the top three components of their model since it dictates the interaction between customers, employees and vendors. The infrastructure needs to be user-friendly over a broad range of systems by its very nature. Some interface components include eCommerce, finances, storage of business records, and human resources. Customers demand engagement with simplistic purchasing and support options online and employees will benefit from instant access to crucial systems with appropriate sign-in credentials. Streamlining the process with vendors delivers prompt payments and orders which is better for business all around. Look for interfaces with lots of different facets and with easy-to-learn controls and software. Your employees should be able to easily learn and find ways of controlling the programs.
Billing and Scheduling
Maintaining billing records is a critical area that relies on user-friendly tools. Depending on who the payee is, the information can take on a variety of forms. Scheduling and tracking customer appointments is another operational task that brings revenue into the coffers. A doctor’s office, for example, would benefit from one platform. Industry leader ADP offers AdvancedMD, a medical billing software that tackles these responsibilities with a user-friendly design. Easy softwares will also have simple to print and find records. This way you can keep customers and employees well-informed and happy.
Human resource has a challenge known as workforce churn. This speaks to the lifespan of every employee. Training expenses have continued to increase, so businesses are looking for options that are user-friendly for the department’s programs and will keep employees around for longer. Companies can free resources with fewer human resource staff, because user-friendly platforms can deliver training content to new employees more effectively. Reducing your need for human resources with technology is not always necessary. With the right programs you can keep your staff on hand, but make them more effective with the tools they use.
Brooke Chaplan is a freelance writer and blogger. She lives and works out of her home in Los Lunas, New Mexico. She loves the outdoors and spends most her time hiking, biking and gardening. For more information contact Brooke via Twitter @BrookeChaplan.