CEO Mark Zuckerberg admits Facebook dropped the ball when it comes to hate speech posts from German members.
Zuckerberg on Friday said the social network is doing better at quickly taking down offensive posts, adding that he has heard Chancellor Angela Merkel’s message “loud and clear.”
Merkel in September called upon social networks to crackdown on racist comments and singled out Facebook, saying even though it has a strict code of conduct in place, it was not doing enough to enforce it.
Zuckerberg met with Merkel’s chief of staff this week to discuss the issue and talk about how Facebook is living up to the agreement it reached with Germany in December in which hate speech will be removed from their sites within 24 hours of it being reported.
During a town hall meeting today in Berlin, Zuckerberg acknowledged that “until recently” it did not do a good enough job on policing racist and offensive posts. Now, 200 people will be tasked with monitoring the site for such posts.
“I think we will continue needing to do a better and better job,” Zuckerberg said, adding that Facebook has “recognized how sensitive this is, especially with the migrant crisis here.”
“We hear the message loud and clear and we’re committed to doing better, there’s not a place for this kind of content on Facebook,” he said.
The agreement with the three social networks came after a few months of talks with each company on cracking down on racist comments. Such posts have increased since Germany announced it would take in up to one million migrants and refugees in 2015. The influx of refugees from Syria, Iraq and Afghanistan angered nationalists, in particular neo-Nazi groups.