Samsung is doing all it can to convince Galaxy Note 7 customers to exchange their defective device for another Samsung Smartphone, rather than seeking a refund.
Customers who request a refund or another brand of Smartphone will receive a $25 bill credit.
The new $100 incentive comes as the U.S. Consumer Product Safety Commission today announced an extended Note 7 recall. This recall includes replacement Note 7 phones because the batteries remain a problem — some have overheated, causing a fire. Consumers are advised to halt use of the devices immediately.
“The Galaxy Note 7 recall has proven to be a real challenge for Samsung. I am very concerned that consumers who exchanged their phones for replacement Galaxy Note 7s are now at risk again,” CPSC chairman Elliot Kaye said in a press release.
“No one should ever have to worry that a battery-powered device might put them, their family or their property at risk. I would like to remind consumers once again to take advantage of the remedies offered, including a full refund. If you own a Galaxy Note7, contact Samsung or your wireless carrier and participate in this recall. It’s the right thing to do and the safest thing to do.”
Samsung announced its decision on Oct. 11 to permanently end production of the Galaxy Note 7 after several of the supposedly safe replacement devices caught fire.
Samsung, at the beginning of last month, halted sales of its latest flagship, the Galaxy Note 7, and launched a worldwide recall of the device after reports of batteries exploding while charging.
The replacement Galaxy Note 7s, which became available a few weeks later, were supposed to be unaffected by the battery manufacturing error that was causing the fires, but reports quickly began flowing in that the new handsets had similar issues. One such faulty device caused a plane to be evacuated when the device began smoking, just before take off.