September 12, 2018
What does live chat mean?
I’m pretty sure most of you are thinking something like ‘Duh! I know exactly what live chat means. It’s chat that is… kind of... live.’
Or if you’re tech-savvy, you may even think something like ‘Oh, it’s this small button at the bottom right corner of a website used for customer support’
And you’re absolutely right, but the question remains. What does live chat actually mean?
Why do businesses add that small button to their websites? Is it yet another way to communicate with website visitors? Or can live chat be really beneficial?
Let’s delve into that.
Live chat is indeed a small window you can add to your website and start having real-time conversations with your customers.
For instance, you can install HelpCrunch live chat software in just a couple of clicks. And I mean literally in a couple of clicks. All you have to do is to copy and paste a few lines of code into your website.
Now, from the moment you’ve pasted that line of code, you’re starting a whole new era. Live chat, if maintained correctly, can bring your business lots of benefits right away.
I’m talking about real stuff here - like increased conversions, customer loyalty, and greater revenue.
Not sure yet? Here’s a snippet of 5 live chat benefits, all of which are backed by multiple studies.
All the scientific stuff aside, live chat is the fastest and most convenient way for your customers to communicate with your business. Isn’t it what we want to achieve at the end of the day?
Just think about it. Phone calls are awkward (especially, for millennials) and emails are slow. But there’s live chat - fast and easy, always at your service.
So why not make a use of it?
Infographic Courtesy of: HelpCrunch.com