If you have a subscription-based business, a concept that may seem counterintuitive at first glance is strategic churn. Losing hard-won customers is something...
Tag - customer retention
With Q1of 2023 slowly reaching its midpoint, Customer Success (CS) teams should have already implemented their focus and goals for this quarter. At the...
Customer acquisition and retention are among the most important aspects of any business. Acquiring customers involves using marketing strategies to...
Why Old Customers Are Better Than New Ones As businesses owners, our tendency is to think of business in terms of quantity. After all, we’re programmed to...