Business Technology

How VoIP Service Providers Generate Maximum ROI with a VoIP Solution

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Technology is evolving over time. Day by day, new and innovative gadgets and software are emerging in the market to make life easier and more fun. Every industry is getting influenced by innovation.

Machine learning and AI are transforming operations in almost all sectors. VoIP solutions are becoming highly advanced using internet backbone support. High-Speed 4G and 5G networks have enhanced the use of voice over internet protocol. Now several VoIP service providers are emerging in the market to help companies to generate more revenue and which offer higher customer satisfaction.

VoIP is vignetting standard PSTN networks. More service providers are using class 5 and class 4 Softswitch for routing and interconnecting voice packets across international and national networks. 

VoIP consists of various compelling features that help VoIP service companies provide multiple communication services and enhance their revenue by lowering the cost of service.

How does VoIP work?

A VoIP system is a technology that creates a communication platform using an internet connection. It allows users to get connected by using the internet rather than a regular mobile or landline network. It converts analog voice signals to digital over a broadband connection and also helps in connecting calls to several other telephone networks. 

It uses the TCP/IP feature of the internet to recapitulate audio into packets of data and further transfer it by the IP networks so that receiver, at the other end, prolongs the packages of voice using appropriate hardware. Class 5 Softswitch plays its role when there is a need to connect to local numbers through regional exchanges.

VoIP uses G.729 and G.711 codecs. G.729 is used to handle compressed packets while G.711 transmits uncompressed packets. It also uses class 4 Softswitch for transcoding. The role of time transport protocol takes place after voice is converted into data packets and recapitulated into IP. Session initiation protocol plays the role of creating, managing, and ending the call. 

A standard VoIP configuration includes a desk phone and a VoIP service provider, i.e., a SIP server. It operates better than a conventional landline phone because it offers highly innovative features in comparison to an analog phone service. 

Anyone with internet connectivity  can use VoIP. 

It runs over the internet, providing high security to user data in the cloud and an online dashboard can easily manage it. Users can adjust business phone numbers, add a new phone number, adjust contacts, and do call forwarding using this dashboard. 

How VoIP service providers generate maximum ROI with a VoIP solution

Communication innovation is assisting humans in getting connected. It is also helping companies and service providers to build more revenue streams. Previously service providers were limited to PSTN telephones. They were only able to charge the public for local and international calls. Then ISDN emerged as a new revenue stream.

The launch of VoIP has opened up a wealth of revenue opportunities for service providers. It supports media packets, data, and voice. Services providers can now also offer various VoIP solutions to increase their ROI. These services include-

  • WebRTC solution
  • Class 4/5 Softswitches
  • Cloud IP PBX solution
  • FoIP(Fax over IP) service
  • Call center solution
  • IVR solution
  • Video and audio conferencing solution

VoIP service providers can now build their infrastructure, provide VoIP solution services, and opt for hosted white level solutions to increase ROI. They can also connect with wholesalers and retailers to generate more revenue.

IP PBX systems

All types of enterprises whether small or large use an IP PBX system. These businesses can opt for either customized IP PBX software or use proprietary IP PBX software. Implementing IP PBX solutions in the industry requires high investment and the burden off ongoing maintenance costs. Therefore, many businesses opt out of implementing an on-premises IP PBX solution.

A hosted multi-Tenant IP PBX solution is the best solution to this problem. It is easy for enterprises to use white label software from class 4 and class 5 Softswitch developers who also create while labeling IP PBX solutions. 

Using white label software businesses can directly provide value-added services to existing customers and attract new customers as well. IP PBX software consists of various features including:-

  • Fax over IP
  • CRM integration
  • Mobile extension
  • IVR
  • WebRTC addition
  • Multi-lingual support


Several IP PBX solutions and call center software use WebRTC which enhances the extra layer of security. It allows one to many and one to one conferencing without the need for any specific software.


VoIP solutions have opened numerous opportunities for VoIP service provider revenue generation. Service providers only need to partner up with a good software vendor to start providing services to businesses.

About the author


Hiten Dudhatra

Hiten Dudhatra is the Team Lead - Digital Marketing at Ecosmob Technologies Pvt. Ltd. He likes to share opinions on VoIP & Telecommunication industries via guest posts. His main interest to write the content for Unified Communication & VoIP technologies.