FEATURED ARTICLE — May 12th, 2021

10 Kickass Customer Support Tools to Use in 2021

By Jared Cornell

In a highly competitive post-COVID market, customer service is going to be one of the most crucial factors that separate your business from the competition.

Unlike before, today the challenge is not simply to stand-out. Every business needs to pivot, embrace innovation, and transform. 

But with customer expectations higher than the tallest skyscrapers, how do you offer more transparency, less back and forth, and faster responses to your customers?

The answer lies in the adoption of comprehensive, intuitive, and smart customer service solutions.

In this blog, we will discuss how customer service tools can give a technological advantage to your business and explore ten awesome support tools to transform your customer experience. 

Why Do You Need Customer Service Tools?

1. Efficient and Smart Support

With customer queries and complaints pouring from multiple channels, it becomes really hard to keep a track of all customer communications without missing a single query. 

Customer support tools automatically convert these requests into tickets that can be easily assigned, tagged, and prioritized for smooth ticket management. Hence, no message is missed, everything can be tracked and no single thread of communication is lost.

2. Omnichannel Support

Customer support software facilitates omnichannel support without requiring your agents to switch from one window to another. The support software also comes with trackers and social media monitoring modules that allow you to keep track of all your passive mentions as well. 

So, be it a tweet, a message, a chat, or a casual mention on social media – you can keep track of everything and respond instantly. 

3. Efficient Escalation

It... Read More