In a digital-first world, brands have to go a step beyond generic messaging and automated interactions to nurture genuine relationships with consumers. The...
Tag - Customer Experience
The recent CrowdStrike outage crisis that impacted Delta Airlines exemplifies how customer experience failures can lead to major financial and reputational...
The holiday season is the most lucrative time of the year for many retailers, with the National Retail Federation reporting that Americans are expected to have...
The pandemic brought technological, logistical, and economic challenges for companies globally, leaving them scrambling to adapt. Amidst the chaos...
Some believe machines cannot possibly take over customer service. Many believe that machines lack the empathy and emotional intelligence to deliver a path...
Messaging applications, also known as messengers, have grown beyond their intended use of peer-to-peer communication and have forayed into the field of digital...
Messaging applications, also known as messengers, have grown beyond their intended use of peer-to-peer communication and have forayed into the field of digital...
Today, product managers across all industry sectors are looking to harness the power of blockchain to create real value for both their teams and customers...
In a digital day and age where the customer reigns supreme, every growth-oriented company needs to have a comprehensive CRM tool at their side. Simply put, a...
In 2020, average basket value and web performance are closely connected. A 3-second delay in website loading time causes a 35% bounce rate while longer delays...
Customer service alone is not enough for modern customers who are used to being the center of attention. Now, they expect much more than the resolution of...
Marketing is a dynamic endeavor. One marketing platform can be used in one way by an enterprise and in a completely different way by another, depending upon...
Customer service experience is one of the major factors that influence people’s buying behavior and loyalty toward a brand. In fact, a Zendesk study found that...
An important factor in most businesses is making profits and remaining competitive in the long run. To achieve this, business owners employ several marketing...
Why Old Customers Are Better Than New Ones As businesses owners, our tendency is to think of business in terms of quantity. After all, we’re programmed to...