Business Technology

Reasons to Outsource IT for Your Small Business

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As a business progresses, the demand for its products or services also tends to increase. Hence, it becomes a challenge for owners of small to medium businesses to keep up with the demand while also maintaining excellent quality. This is where the relevance of outsourcing comes in.

Outsourcing agencies can provide much-needed external support for businesses that are operating with a relatively small workforce. By outsourcing several services or tasks, an enterprise can enjoy the benefits of additional labor resources without having to hire new employees.

Getting extra help is especially important these days, as the COVID-19 pandemic continues to persist. Implementing community quarantines and setting restrictions in close-contact interactions have compelled many businesses to work with fewer people. Armed with a skeleton workforce, the number of tasks can be overwhelming for the personnel, and the quality of their performance may deteriorate.

One particular area that significantly affects the overall operation of a business is IT management. In this modern age, most business activities are automated. Needless to say, the completion of routine tasks, such as managing computers, servers, email accounts, and the like, is also largely dependent on technology.

Moreover, in the face of the coronavirus pandemic, businesses must acquire additional labor resources without filling their worksite with more people. If you are running a company with a small staff, you may be asking, should you outsource during a pandemic?

There are numerous benefits to outsourcing IT support services, from enhancing productivity to shoring up any skill gaps in your company’s internal IT team. But how do you know if IT outsourcing is indeed right for your business? Here are several reasons that you can take into account:

1. Outsourcing can be customized to meet your specific business needs

Outsourcing IT support involves selecting from an array of professional IT services that are being offered by a provider. Thus, depending on your needs, you may pick a specific IT support service or opt to outsource your entire IT management functions if that is what’s necessary to stay operational. 

Some providers even allow their clients to create personalized service packages. This means you can use some of their services to help your current IT team.

2. Outsourcing It tech support is more cost-effective

Hiring an in-house IT team can be very costly, so if you’re just starting your business, this may not be the best option for you. 

Having an internal IT department means you will be responsible for a lot of expenses, including their salary, sick leave incentives, workers’ compensation insurance, employee benefits, and the like. 

Moreover, you’ll be the one providing them with work equipment, system software, adequate workspace, and other necessary components of an in-house IT infrastructure. Keeping all these in mind, outsourcing for your business’s IT support needs will always be more cost-efficient.

3. Service providers can help you maximize your It infrastructure

As previously stated, you no longer have to build a new in-house IT infrastructure since a provider can handle all of your hardware and software needs. To make things better, your IT service provider can help you select technologies that best suit your company. 

With the right choices on tech purchases, you can expect a higher return on investment. Additionally, your provider can also take care of your current infrastructure’s maintenance, as well as upgrade your IT systems, allowing you to get the most use out of them.

4. IT experts can help you keep up with modern trends

We all know that the field of IT is continuously evolving at a fast pace. Unless you and your IT team have the means to continually update existing software and adjust configurations to accommodate rising trends, your performance can be compromised.

By employing the services of a reputable and reliable IT consulting firm, your company can have instant access to the latest technology trends in IT infrastructure, data management, communication systems, and the like. Hence, you’ll be assured that you can keep up with or even stay ahead of the competition.

5. Outsourcing It tech support allows you to focus on core business tasks

With an external IT service provider managing your tech needs, you can spend most of your time and resources dealing with the most important aspects of your operations. Your staff will also be able to perform their tasks effectively without IT issues derailing their focus.

6. IT service providers can help boost your network security

IT teams are every organization’s main line of defense against cyberattacks and malware. By working with a competent IT service agency, your system can be protected well from data breaches that can expose your company’s sensitive information. They can also endanger your customers’ personal information, which can lead to many undesirable consequences.

The Bottom-Line

Small businesses can benefit immensely from outsourcing IT services. It allows your company to get personalized tech solutions, keep abreast of IT trends, cut down costs, and strengthen your network’s cybersecurity. 

However, it’s also crucial to be smart in choosing the right IT consulting firm or service provider to work with. Therefore, be sure to conduct sufficient research on the background, reputation, and competencies of the companies you’re considering.

About the author


Alan Shapiro

M. Alan Shapiro is the CEO of Executive Boutique Call Center, an outsource call center and BPO provider that offers tremendous value and expertise in helping its customers with their multi-channel customer service, tech support, lead generation, and back office support. Since 2008, he has been helping his clients’ companies grow by providing them with high quality, reliable outsourcing services from their two offices in Cebu, Philippines. He spends his free time snowboarding, skiing, mountain biking and gardening.