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Improving the User Experience on Your Site: User-Friendly Contact Forms

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In this busy world, everyone wants to attract more and more customers to their website to grow one’s business. But the question is ‘how could we achieve this goal? In this case, you must improve your website’s user experience (UX). One of the key elements of enhancing user experience is ensuring user-friendly contact forms. AidaForm is the best option in this regard. AidaForm is a cloud-based form designer for surveys, quizzes, and feedback.

User-friendly Contact forms serve as a vital communication channel between your business and website visitors. It will significantly help whether one’s had a small or large business. Otherwise, poor user experience will lead customers to leave the website without any feedback.

To overcome this problem, companies should spend most of their investment and time on User-friendly contact forms (UX) design. You can contact AidaForm, a cloud-based survey solution that authorizes businesses to create online forms, assemble customer feedback using templates, and assess clients’ responses.

Here are some helpful tips to consider when it comes to improving the user experience on your site through user-friendly contact forms:

Keep It Simple and Brief:

When thinking of designing a contact form, simplicity is vital. It would help to avoid overwhelming users with excessive fields or unnecessary questions. Only request essential information, such as

  • Name
  • Email address
  • Message.

If the form is shorter and more straightforward, there are higher chances that users will complete it.

Strategic Placement:

It would help to place your strategic plan more prominently on your website. It will be more helpful if placing it.

  • On Homepage
  • In the Header or footer sections,

where it is easily approachable from any page. Combining a sticky contact form that could be easily seen while users scroll can also be an efficient way to enhance users’ engagement.

Fair and Compelling Call-to-Action:

Your contact form should have a clear and compelling call-to-action (CTA) that entices users to act. It would help to use action-oriented phrases like “Get in Touch” or “Contact Us Today” to inspire visitors to fill out the user’s form.

The CTA buttons should be more attractive, using different designs and colors to attract customers’ attention. AidaForm is the best workable online service, where you can get all your desired user-friendly contact forms.

Responsive Design:

In today’s changing world, the use of mobile devices has become more frequent. So, to cope with this technologically revolutionary situation, optimizing your user-friendly contact form (UX) for a seamless mobile experience is essential.

Implementing responsive design techniques is necessary to ensure the form adapts to different screen sizes and maintains its usability and legibility on smartphones and tablets. The more user-friendly forms available, then the more customer will be attracted.

Visual Cues and Progress Indicators:

Incorporating visual cues to lead users through the contact form process is also necessary. Use clear labels for each field and provide visual cues, such as

  • Asterisks
  • Icons to denote required fields.

Consider adding some progress indicators to multi-step forms, showing users how many steps they have completed and how many remain to fulfill. It will help manage user expectations and reduce form abandonment.

Error Handling and Validation:

For handling error problems, follow these steps

  • Implement real-time validation to provide immediate feedback to users as they fill out the form.
  • Display error messages next to fields that have not been completed correctly or are missing required information is necessary.
  • Communicate any specific formatting requirements or constraints to avoid user frustration.

Well-organizing the error-handling process can prevent users from leaving the form due to confusion or discouragement. All these things will be kept in mind in the beautiful AidaForm service.

Offering Various Contact Options:

While contact forms are convenient, some users may prefer alternative methods of communication. Offer multiple contact options, such as

  • Email addresses
  • phone numbers
  • Live chat to cater to varying user preferences.

It Gives visitors a sense of control and flexibility, resulting in a more positive user experience.

Customized Confirmation and Thank-You Messages:

After users submit a contact form, please provide them with a personalized confirmation message or a thank-you page. It reassures users that their message has been received and acknowledges their effort.

Consider including additional information in users friendly contact forms, such as the expected response time or alternative ways to reach out if they require immediate assistance. It will be more helpful for improving user experience on your website.

Test and Analyze of Test Forms:

Continuously test your contact forms to identify areas for improvement. Analyze user behavior, conversion rates, and form completion rates using tools like Google Analytics or heat maps to gain insights into user preferences and pain points.

Use this data to refine your forms and optimize the user experience further.

Provide outstanding Customer Support:

Beyond the contact form, ensuring your customer support team is willingly available and responsive is compulsory.

A user-friendly contact form is only effective if a quick and helpful response is on the other end. Train your support staff in a better way to address inquiries immediately and professionally, providing a productive experience for users who reach out through the contact form.

Improving the user experience on your website starts with optimizing your contact forms. By implementing these tips, you can create user-friendly contact forms that enhance engagement, encourage conversions, and foster a positive perception of your brand. It would be best to have AidaForm service and some moments of your precious time for this.

About the author


Ruby Xena