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About Vaishali Gopi

Vaishali is a enthusiastic digital marketer and an occasional content writer who is always fascinated about the search engine technology. She has developed a keen interest on ITSM and ITIL and often voices about it.

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There are quite a few businesses that hesitate on whether to invest in their customer service or not. These businesses regard customer service as an essential but annoying expense. However, these businesses make a big mistake by behaving in this fashion. While it is true that developing a great customer support team and offering them […]

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Philanthropic billionaire businessman Richard Branson got it right when he said, “The way you treat your employees is the way they will treat your customers.” The success of every organization lies in the employees and their hard work. An employee is only going to give their 100 percent if they are happy and satisfied at […]

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IT service management or ITSM is one of the most common words thrown around in the IT industry, but what does it actually mean? ITSM simply means a strategic approach directed by policies, processes and procedures that are aimed at designing, planning, operating, delivering, managing and controlling the way an organization delivers IT services to […]

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Implementation of IT service management, more commonly referred to as ITSM through IT Infrastructure Library (ITIL) has greatly benefited a number of organizations. It provides a stable, yet flexible framework for deploying, improving and retiring services continually and also provides companies with the ability to effectively deliver standard IT services. Moreover, it also provides a […]

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Using many types of IT related services has become near mandatory in companies belonging to various sectors. Thousands of mid to large sized companies are using such IT services in their daily operations including marketing, sales, customer relationship handling and promotional needs. To manage such a diverse range of IT related services, these entities often […]

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