If you have a subscription-based business, a concept that may seem counterintuitive at first glance is strategic churn. Losing hard-won customers is something...
Tag - customer loyalty
Looking at the top rated apps today, there are a lot of connecting factors. They’re going to have well designed and modern interfaces. They’re going to be...
The time has long passed when we viewed online commerce as a bit player in the larger economy. Year after year, the percentage of business done online has...
In a competitive business environment, customer loyalty determines the success or failure of your brand. If customers are not loyal, they’ll buy from someone...